7/19/08-7/26/08
Review Submitted: July 27, 2008
Date of Stay: July 2008
We stayed at Casa Muy Grande for a week. It was fairly comfortable and the security was high, but the fact that all the bedrooms but the master had there entrances outside and had to be locked each time you went in and out of them, was a little inconvenient. We were always misplacing the keys and forgetting that they were locked and having to search for the keys. Itwoudl help tremendously to put locks on the doors that had codes, not keys.
The hot tub did not work at all and the tiki bar was dingy, the foosball table was totally rusted out and unusable. The ball court was peeling and not very usable also. We had some issues with one of the airconditioners and the ice makers, but the housekeeper was very attentive in getting these things looked at and repaired. It was clean and the pool and grounds were nice. There was no snorkeling equipment as stated, and the surf boards were unwaxed and had some damage on them. Just a little more maintenance on this property and it would be a great place to stay. Not worth the full price we paid for the week.
Owner's Response: I have to admit that I was very surprised to read this review! We never receive negative feedback even by personal email, not to mention on one of our listing websites!
Regardless, we have made many upgrades to the house over the past year. The funball court was powerwashed and repaired, the fooseball table was replaced, the hot tub has all new equipment and works wonderfully. The surf boards have been repaired and many new boards added. We created an outdoor dining area with a new BBQ, covered with its own tiki hut and teak outdoor dining table. All of the pool furniture has been upgraded. We added wireless internet. The tiki bar area has been completely redone top to bottom. And to top it off, we've hired new management that have been doing a great job at keeping us apprised of the house's condition.
We love our beautiful house and take the happinness of our guests very seriously. We are constantly looking for ways to improve and we continue to make many upgrades every year.
I encourage everyone to read the many reviews of Casa Muy Grande posted on the testimonial section of our website.
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Helpful votes: 8/13
