Pinnacle Condominiums
Submitted: March 8, 2012
Stayed: February 2012
Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was somewhat unhelpful.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Everything was fine, property was average and quite clean, located very convenient to the mountain. But the staff was totally unresponsive to questions unless they were regarded to making a sale. When I asked about buying lift tickets and renting equipment, they were all over it. The same day, when I asked about details regarding check in and what to expect at the property, I was unable to get a reply despite three emails. I finally got a reply by calling to get my question answered. It really seemed like once you made your purchase, they just dropped the ball entirely. No information was provided regarding check in process, I had to call to get it. I thought that was unprofessional, I have worked in villa rentals and this is not how we would treat our clients.
Manager responded on 3/1/2012:
Jackie, I beleive you and I as well as yourself and Ashley spoke several times. I am unhappy to hear that you were dis pelased with any part of our service because we truly make every effort to assist our guests. Please do contact me directly and inform me as to what questions were not answered. I understand it will do little to help you now however I would still like to extend myself. With Kindest Regards, Kent Hower
Manager responded on 3/1/2012:
Jackie, I beleive you and I as well as yourself and Ashley spoke several times. I am unhappy to hear that you were dis pelased with any part of our service because we truly make every effort to assist our guests. Please do contact me directly and inform me as to what questions were not answered. I understand it will do little to help you now however I would still like to extend myself. With Kindest Regards, Kent Hower
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