Hololani unit B801
I was more than satisfied with the condition of the vacation rental.
I was somewhat unhappy with the location.
The vacation rental was spotless.
The property manager was adequately helpful.
Overall, I do not recommend this vacation rental.
ABOUT THE RENTAL AGENCY: The local staff was very nice and helpful. We are, however, still very upset that apparently the rental agency does not protect their own customers. We had originally rented a different unit in building "A". A few weeks before our scheduled vacation and after everything was paid, including our non-refundable flight, we were informed by the agency that unfortunately the unit was sold and the new owner does not rent it out. (huh???) After a little research we found out that the unit went on the market two weeks after we booked it, which was May 10th for our October 7th vacation. Plenty of time for them to let us know to look for something else or make sure that the seller knows that it was rented. Their excuse? We didn't know. I can't believe that this is the first time this happened and that they do not have something in their contract with the owners to prevent this from happening. So, vacationer beware! The agency's offer to return all of our money almost felt like an insult. At that late date they had unit B801 left for 6 days, then we had to move to another unit for the last day. Quite inconvenient.
ABOUT THE UNIT: It was very nicely decorated, spacious, comfortable and clean. Loved the walk in shower. Would rent it any time if it were in a different location. Unfortunately, it is an end unit right next to the very busy L. Honoapi'ilani Rd and the street noise, which goes on until about midnight and starts again at 5AM, carries right up to the unit, especially to the front bedroom. Didn't get much sleep. Also, it seems to be a policy of the agency not to leave any sort of seasoning (salt, pepper) or other helpful little items such as saran wrap etc. in the unit. It was quite irritating the first few days to have to run out for every little thing. Another reason we will not rent through Hololani Rental again.
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