Americana - the Mismanagement Company
Submitted: May 6, 2013
Stayed: January 2013
I was somewhat dissatisfied with the condition of the vacation rental.
I was happy with the location.
The vacation rental was very dirty.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
Americana was the most unprofessional, unorganized property management company I've ever dealt with. The property is dated - circa 1980. That's okay, but the TV and DVD player are in need of a serious upgrade. The management company was slow to respond to maintenance requests and NEVER called back when you left a message. The washer and dryer would take your money and the internet would go in and out. When you called Americana, it was like you were waking them up from some slumber inside there office. When it came time to check out, they held our $1,100 deposit for 25 days. They said the maid told them we left the place in bad condition, the carpets needed cleaned and linens laundered (more on that later). I knew we had left it in good condition and that none of that was true. I called and kept getting the run around. Finally one of their employees admitted over the phone that the maid had exaggerated what she'd found and at most we'd be responsible to pay for having the bedspread washed. I knew we had put the bedspreads away as soon as we arrived so I knew that wasn't even true. My other question to their employee was that "don't you launder your bedspreads after guests, particularly those who stay for three months as we did?". She said "NO." I find this unacceptable and gross.
Finally - I had to drive back out to the property management place from Denver to get the deposit back. The response was, oh - I was just about to call you. Yeah right. I stood there while they refunded the money. Extremely unprofessional. I would never rent from American Resorts Properties, but more importantly, as a investment property owner myself, I would never trust them to manage my property, unless you want it mismanaged.
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