Good area but not up to standard
Submitted: March 28, 2013
Stayed: February 2013
I was satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was clean.
The property manager was very helpful.
Overall, I do not recommend this vacation rental.
The condo is spacious and in Wailea, a beautiful area. It has a pleasant and spacious patio and a "garden view".
Our disappointment was a result of the condition of the unit and amenities. For example, kitchen cupboard doors didn't close properly because hinges needed to be adjusted; dead bugs on window sills under blinds; windows weren't clean; towels were clean but some were permanently marked. One irritation was that the property has its own propane BBQ but the instructions say that, although they try to keep the tank full, if it is empty, the renter should buy a replacement. (Interesting expectation!). The tank was on empty when we arrived so apparently no-one had checked it before our arrival.
When we called the rental company about a couple of issues, the rental agent was pleasant and responded promptly. However, for the area and rates charged, we felt the unit and amenities should have been in better condition.
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