4/10 Poor
Cassidy E.
Jan 6, 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Don’t trust the Vrbo listing
The cabin was nice and clean. Pictures are accurate. BUT I will never book through this company again! First, there was never a minimum night requirement anywhere in the listing. After booking and taking our deposit, the host messaged me through VRBO saying we needed to book 2 more nights to meet their requirement (we booked 3 nights but they wanted 5). Then, the host would not speak to me about the matter over message and the only way to communicate was to call their company. After spending hours on the phone, talking to VRBO 3 times and speaking with 3 different people through the cabin company, we came to an agreement of addding 1 more night for 50% off just so they did not cancel our trip. We were not even able to stay for the extra night due to work. Also, the second half of the payment didn’t go through Vrbo and I had to give my card info over the phone. It all ended up okay but very sketchy process. This company should not be allowed to list on VRBO if they don’t list all their requirements. And shame on VRBO for not backing their customer in this situation. Not to mention the pullout coach was broken and the bed-frame in the master bedroom was caving in and Wi-Fi was not reliable. Not impressed.
Cassidy E.
Stayed 4 nights in Dec 2023