Wildwood Lodge - President Day weekend
Submitted: August 11, 2012
Stayed: February 2012
I was very dissatisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was somewhat dirty.
The property manager was adequately helpful.
Overall, I do not recommend this vacation rental.
The staff was friendly at check in and phone to make sure that we had directions and let us know the highway conditions. However, once checked in did not see much of them at the front desk and were unable to help us with towels for the hot tub. The condition of the condo was not clean, there were dirty dishes in the cupboard and we found evidence of mice in the bathroom. There were no towels for the hot tub and because there were five of us, we ended using all the towels for showers and needed to reuse for the hot tub. The sheets were very old and the mattresses were uncomfortable. For the price, I would not recommend this accomodation.
Manager responded on 2/28/2012:
Wow!! These remarks are totally unfair in many ways. The front desk is open from 8AM to 8PM and RARELY is there not someone available to help guests. As managers of the front desk, we used to provide towels for the hot tub. That was until we realized that it cost us close to $10,000 per year just to launder them. Guests can also request clean or fresh towels at any time and rarely is there a charge. If the guest had mentioned the cleaning deficiencies, they would have been looked after immediately. The remark about evidence of mice is hard to understand as there has been no other evidence reported all winter, and it is rare that mice would frequent a bathroom. They go where there are food scraps and that would be in the kitchen area. The sheets are replaced when they start to look old and tired, and our inventory is continually being turned over. We have had complaints about mattresses in other properties, when the mattresses were new so often it is because they are not what the guest is used to at home. Manager.
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