Good, Not Great
Submitted: March 2, 2013
Stayed: January 2013
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I do not recommend this vacation rental.
Beautiful house. Gorgeous sunsets.
For the fees charged, we were a bit disappointed.
Small concern was the inexplicable absence of any condiments- gorgeous kitchen, but no spices, etc.
Major concerns: A/C was pre-set to not go below 76 degrees.
Pool heater was disconnected.
Also, at times we were made to feel like second-class citizens as we entered the guard-house check-in. The attendants ( as well as some Keauhou Estates property owners) seem to have a unnecessarily haughty opinion of themselves and their station in life. We were told directly and indirectly that a sub-set of owners resent the presence of seasonal renters.
Also, the audio on the high-end TV was a problem. After 10 pm, we were told to lower the volume, as a neighbor complained to the aforementioned guardhouse. The volume was not that high, and needed to be where it was to make out the movie audio. Solution was simply to watch TV with the sliders closed so anonymous neighbor could get his/ her sleep- perfectly understandable. However, aforementioned AC was useless as inside night-time temperature climbed higher than outside temp.
Konacoast Vacations ( Chris) was excellent. We'll be using them again.
In considering the rental fees for this property and our overall experience, we will look elsewhere in Kona in the future. We are regular visitors to the Big Island ( 20 years) and have owned as well as rented during this time, so we feel that we can see the rental process from both the landlord's and tenant's perspectives.
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