disappointed
Review Submitted: January 26, 2012
Date of Stay: December 2011
We are puzzled by the very good to excellent reviews as we have much to say to the contrary.
May be we were not lucky and the house was not cleaned before our arrival, because we found it frankly dirty. Besides the linen was really below standard.The house had not two bathrooms as advertised but one, opening up to the master bedroom. The other was jus a small toilet, so the only real bathroom was to be shared for washing and having no door to the master bedroom left indeed no privacy. The kitchen was very poorly equipped...
The one redeeming factor were the sunsets...
Owner's Response: I am truely sorry with your disappointment. Yours is the first negitive comment we have ever received with over 300 visitors since we joined HomeAway a few years ago. In response to the amount of bathrooms, It states that the Ranchero has 1 1/2 baths. Most people are aware of what a 1/2 bath consist of, a toilet and a sink. The Master bedroom does have a door on it, however the master bathroom is somewhat open to the master bedroom. In regards to the kitchen - The kitchen is supplied with a full size refrigerator, dishwasher, garbage disposal, stove/oven/ microwave, full serving dishes and silverware for more then 6. Around 10 glasses, 10 coffee cups. Probably 15 wine, Margarita glasses. Full set of pots and pans. 2 coffee pots, toaster, blender, iron, vaccum, washer and dryer.Tubberware like food storage, teapot, Broiler pan, mixing bowls, measuring cups, crock pot, I think a pop corn popper, cooking utensils, and I would imagine several other items I have forgotten. We supply no food or drinks, but there are few seasonings. Oh also a BBQ. We live on the same mountain and I always tell my people if they need anything to please let us know. I believe we do everything we can to make you comfortable and to enjoy your stay at Sunset Mountain Casitas. I actually spoke to one of your guest staying there and ask how everything was and he said" just fine". As far as the linens, I have actually had compliments on our linens. We did have in the 2nd bedroom flannel sheets with horse design, to try and complenment the decor, maybe you do not like the flannel we use in the cooler weather. , Lastly about the cleaning. I strongely disagreeI I know you had several people staying at the Ranchero, including children, coming in and out the only possible thing is the fact that we are in Arizona, on a mountain, a rock quarry is very close. If you were hiking on our dirt trails or with a little wind and being on the mountain you can dust and a few hours later it is dusty again. This can be verified by most Arizonans. I once again apologize and hope that you will give us another chance if you are in the area.
Sincerely,
Fran and Kent Titze
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