Nice, but pictures aren't accurate
Nice, but pictures aren't accurate
Submitted: July 6, 2012
Stayed: June 2012
Beautiful views, close to beach. Nice condo but the pictures shown are not what the condo really looks liKe. I had inquired to Xavier regarding the accuracy of the pictures and he did not reveal that the condo was only a similar model. The Master bedroom did not have a door to the balcony. The kitchen is totally different. The ceiling fans and ice maker did not work. Xavier said the condo had been upgraded however the dishwasher was old and rusted on the bottom and the new upgrades dont appear near as nice as the pictures. It was not as clean as pictured. There is no carpet as pictured but tile which is nice. I would say it is more like a 3 star hotel but with amazing views. The hot tub at the villas was not hot at all and when asked to turn on the heat, they said they could not heat it. The grounds to the place are beautiful. When we spoke with Xavier regarding the difference between the pictures and the actual condo he did offer a refund for the unused days. I would recommend this condo overall I only wish the pictures were accurate. We ate at Lolita's, and La Parilla in Luquillo and both had really good food.
Recommended for:
Age 55+,
Adventure Seekers,
Girls Getaway,
Families with Teenagers,
Families with Young Children,
Romantic Getaway
Owner's Response: Guest booked one our 2 bedroom Ocean Villas and were given a complimentary upgrade into a larger and more expensive villa upon arrival -one of our 3 bedroom Ocean Villas. Since we own both and both were available upon their arrival, we thought guest would appreciate the extra space and upgraded amenities that this villa offered. The properties feature very similar furniture, and were also decorated by the same interior designer who bought most of the same furniture, bedding, and even lamps and window drapes. During the 5th day of their 7th night stay, guest sent me an email saying that the villa they were staying at was not the one they had booked, and they did not like it as much. I was surprised at this statement since it was towards the end of their stay, which gave us little options, although we did offered to move them and also offered a refund for dates unused if they wanted to leave. Not only did we truly thought that they had appreciated the upgrade, but were also surprised to hear about this so late during their stay since I personally always kept excellent communication with them prior to their arrival and we also employ a full-time Villa Concierge and a full-time Handyman who are at the building every day for the sole purpose of exclusively assisting our guests while staying at our properties. Our priority is always the enjoyment of our guests, since not only do we want them to come back, like so many do, but also refer us to their friends and family. We appreciate all comments, and are happy to have read at the end of their review that they would recommend our condo to others. I also wanted to clarify that the ceiling fan and ice maker were already fixed by our Handyman.
Xavier Cautino
Owner
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