Where to begin...
Review Submitted: July 25, 2011
Date of Stay: May 2011
Booked 6 nights, stayed 18 hours. Absolutely horrid: dirty, unmaintained, sliding doors all broken and oxidized shut. Water reeked of sulfur (which smells strongly of rotten eggs if you’ve not enjoyed it personally), window A/C emitted odor so strongly I nearly threw up trying to shut if off. We found blood stains on the bedding, broken "provided snorkel equipment" that should have been thrown away years ago. There were more things plugged into a single outlet than I’ve ever seen near the bedroom door - complete with extension cord strung across the doorway. Combine that with having all the windows and doors inoperable turns "Pebbles" into a death trap if there were to be a fire. I called the owner, explained our concerns and was offered a "full refund" straight away. We departed and stayed elsewhere for the remainder of our trip. 2 MONTHS later, after countless reminders and emails, received her "full" refund less $300 which including our damage deposit and “administration fees”. Ironically enough, two reviews - one from a Bahamian IP address coincidentally - contradict our EXACT complaints. The “main house not affecting the privacy of the cottage” - that couldn't be a bigger lie. The first, and only night we slept in that disaster of a house we awoke to a women digging in the garage of the main house, a garage that stands within 30 feet of the cottage bedroom's window. The “secluded” beach... nice in pic’s, yes - but chalk full of trash, broken glass, bottles and more biting sand flies than you could believe. The reviewer that posted about the "sound of the waves with the doors open or closed"; I was told by the maid when we arrived that those doors have "been busted since the last hurricane here years ago", so it’s a bit odd that a reviewer would mention specifically that those doors work. I have a strong suspicion that (the owner) has a hand in these positive reviews - which is completely possible with the way this site review is structured. It is the only explanation for ANY positive remark concerning this cottage. Lastly: do not under any circumstances allow this owner to suggest a local car rental for you. I've driven some run-down automobiles in my day, in some very under developed parts of the world, and I can say with 100% certainty that the Taliban, even in remote Afghanistan, drive safer more reliable cars than we were provided my this owner. It was expensive, even by Eleuthera's standards, and outright dangerous.
Owner's Response: It is always a shocking thing for a home owner to get a review like this, especially when we make every effort to keep up with maintenance and are constantly making changes large and small, to make our guest comfortable.This is quite challenging on an island with few shops and no Home Depot down the road! Many guests return often, and new ones are thrilled with what they find. But when these renters started to complain about the beach, which is considered one of the best in the Bahamas, and praised by our renters, I knew there was nothing we could do to make these guests happy! They have written a very unfair review, which is clear by reading the other enthusiastic reviews we have received. One or two were written by people who stayed just before and just after these guests! You cannot please all the people all the time, although we do try!
Patricia Leigh-Wood
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