Beautiful place, but be forewarned.........
Let me first say that this is an absolutely beautiful building, property, and area and that our party of 9 had a great time regardless of the many, many, pitfalls we should not have had to deal with.
First let me say that you should pay close attention to the photos shown here. Like I said this is a beautiful place, but it has glaring omissions from what most would assume as normal rental standards. This is an entire list of furniture in the building...a big couch and dining table(that seats 8 not 9 as it sleeps), a TV and stand, 3 beds, a futon, and 2 hat racks. There are NO other tables of any sort, no coffee or end tables, luggage stands, or anything that could be used to set things on or charge things on. There are no dressers or end tables in any of the bedrooms. No bedside lights either. Luckily we brought lots of coolers and we used boxes to bring up food...as that's what we all had to use as night stands in our bedrooms. There were 2 solitary hangers in the entire house...no phone either... Also we found it rather odd that there is not one single decoration.
Lets see what else, luckily the youngest person in our group was 20 seeing as there was absolutely nothing for children to do. No games, DVD's or VHS tapes...not that there is anything to play them on anyway. The place didn't even have a pad of paper or a pen even. We had to buy a fly swatter.
Now for the service issues...we booked this 9 or 10 months in advance and even helped the owner out by paying sooner than was normally required. Now this place rents by the week, normally saturday to saturday. DO NOT assume that boat rentals last 7 days from check in to check out, as every other rental property in the world does. The owner sent his helpers to fetch the boat Friday morning, without even contacting us prior, citing some math about check out times that I've yet to figure out. He still owes us 1/7th of what we paid him for the boats as far as I'm concerned. Also. the boats were supposed to be there at check in, but for some reason I had to go over with it.
We had to ask for ice cube trays, because the icemaker in the beautiful new fridge wasn't hooked up. These took 2-3 days to get along with enough towels and pillows. 3 of our party didn't have pillows for 3 nights.
Finally, BEWARE of the steps to the steps. They desperately need a handrail. We had 3 tumbles in our party 2 of which were from a very sprite 80 year old.
Owner's Response: Thank you for complimenting our “beautiful building, property, and area” and we are glad your party ultimately “had a great time.” The rating provided is not commensurate with these statements. We take great pride in our custom built log home as well as in treating each reservation as not merely another group of guests but as members of our family for which we are willing to do everything in our power to make this the best vacation experience possible. It is very unfortunate that this is the first I am hearing of the concerns you have raised. Had I been contacted immediately I am quite sure this could have been addressed quickly. For example, if you need more hangers just ask. If you need seating for more than eight at our oversized handcrafted hickory dining table just ask as we have additional matching chairs. If you need a pen and paper and a fly swatter again just ask and we will happily bring it over right away.
In the interest of future guests I must point out your listing of furniture in the home is not accurate. We have 4 beds (not 3), we have 2 log living room chairs with cushions (in addition to the big couch) as part of the great room seating group, the bedrooms have a shelf in the closet to set things down on, and we have a table and chairs with umbrella on the deck for outdoor dining/ seating. We also do not advertise having a phone and this is explicitly clear in the rental agreement (cell phones have reception). I do apologize for not having nightstands in bedrooms as these were ordered and paid for from a local craftsman and are still awaiting completion.
We appreciate your suggestions for adding children’s activities to the property, however it is our sincere hope that families allow and encourage their kids to play in nature's playground by boating, paddling, fishing, hiking, biking, etc. and stay away from video games for a week. Lastly, there seems to be a great deal of confusion around the boat rental process. Week long boat rentals are of course seven days. Your boat was picked up Friday night after someone in your group confirmed it would not be used on the morning of your checkout. If someone subsequently changed their mind about using the boat the morning of checkout and informed us we would have gladly made it available to you. We view this as a learning experience as we continually strive to improve and are proud of the quality amenities and service we provide resulting in many highly satisfied guests.
Helpful votes: 1/4
Did you find this review helpful?