3 week stay
This apartment is in a very good location. The owner was great. The biggest problem with this unit and building it is a noisy as I have ever heard. You could not sleep at night from the barkings dogs and very very loud music at all hours of the night coming from the units in the building and the building next store. I spoke to the doorman about this and he said it was an ongoing problem with the owners, that they do not care, get fined etc. Was impossible to sleep the 3 week stay. Also the bedroom carpet has never been cleaned very very dirty. The rest of the unit was nice so I was surprised the unit carpets was so dirty...make sure to wear shoes.
Owner's Response: We've had this rental unit for over 18 months, and the reviews we've had are all excellent. I was quite surprised to see the bad rating we obtained from this guest. I will attempt to address the issues he brings up:
Noise: the guests were here during the last part of the December, which is a party time in Santiago, especially where the apartment is located. It is near where the entire end of the year festivities occurs. As far as the doorman comments, I couldn't verify them; there are several doorman, and all of the ones I contacted, couldn't verify the noise "on going problem". Although I have no basis to doubt the guests’ comments; it is s hard for me to imagine someone not being able to sleep for 3 weeks, and not mention it to me. I'm sorry, but don't see anything that needs fixing, or that could affect future guests.
Carpet: installed brand new carpet.
Finally, every time a guest comes in, I take special care to give them all the existing options to contact me (phone number, email, etc.). Didn’t get any contact from the guest indicating these problems. I’m certainly sorry this guest didn’t enjoy the level of experience we try to give to everyone that stays at our apartment. Again, I wish he had taken the time to bring it up to us when we could have done something about it. Instead, he decided to make an after the facts comment, when there isn’t much that can be done. Finally, I ask whoever reads this to give value to our track record that is reflected in all other comments.
Helpful votes: 1/1
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