Our expectations were not met - disappointing...
We selected this villa because it was supposed to be newly built. At first the owners were very helpful and supportive always mentioning their experience in the hotel business (international 5 star hotel chain). So our expectations were quite high but as soon as we arrived, they were destroyed.
We expected something very different because it was said (as I mentioned before) to be a newly built house in an exclusive beach community. But we found a well-used house, where we didn't feel welcome and homely at all because it was not cleaned (not prepared for our arrival) and not lovingly furnished. The beach community is a few scattered houses along the way to the beach, no community feeling at all.
The pool was not cleaned (and not just leaves but also bugs etc.) and the BBQ couldn’t be used because it is so dirty. Sunbeds had no matrasses and outdoor chairs are rusty and dirty, so that you will ruin your cloths when you sit on it. There is no umbrella (like on the picture) and in our opinion, you can’t spend a whole day at this pool, because it is very unconformable. So a car is absolutely needed the whole time you are there, which is now changed in the description of the villa. The beach which is beautiful is really very close as is the small supermarket.
The living room/dining/kitchen area is indeed very generous and the bathroom looks new. Furniture in general is already well-used and we thought it uncomfortable. I changed the linen of my pillow because it smelt so strange and saw, that I slept on a moldy pillow the whole night! That was what kicked me over the edge and we had to move to another place.
We wanted to spend our holiday relaxed and in a surrounding we could enjoy and feel home away from home. Because we just spent 2 nights and already paid the whole 9 nights, we asked for a refunding. The owner declined because she had the feeling, we could have said something and the cleaning lady would have taken care of everything. As if this has solved everything. There was no understanding from her side, no “I’m sorry”, nothing. But we had enough already and found a beautiful home, which was prepared for our arrival (even though they knew it just 3 hours in advanced). It was 12 years old but looked much newer than Casa Bonita. So it’s not just the weather condition and the climate etc. To conclude, if they would like to reach the level they convey, it is a long way to go…
Owner's Response: To start with, we are not a 5 star hotel chain. Nowhere in the description it says we are 5 star hotel. I talked to our cleaning lady before the guests arrival and she said the house was ready. Our cleaning lady having worked at Four Seasons Resort is very dependable. As we tell all guests if there is something you are not satisfied with call our cleaning lady and she will come over and fix the problem. They never called her. They just moved out. Our pool man comes over once a week and more if necessary.
The house is one year old, has brand new furniture through out. With stone floors the house is mold free.
The umbrella broke and we replaced with the new one now and added cushions for the chairs.
The house is exactly as the pictures and video show. It is located in the beach community with the other houses in it. From a second floor balcony you see many houses along the beach, but they are just not on top of each other, they are further away and very private. That's why people come to Bahamas to get away from crowds, noise, pollution and just to explore the beaches. We have the most private beach with no houses on it or businesses. Literally, you can go swim naked, that's how private it is.
We built the house for ourselves, so we have a place to come and enjoy on our vacation, and when we are not there, we wanted to share it with others for the great experience. The house is very affordable, we are not trying to make a business out of it, we just want others to be able to fulfill their dream of being able to come to Bahamas and experience paradise.
Helpful votes: 3/3
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