Submitted: March 3, 2013
Stayed: February 2013
Short & Sweet! The bars in the entry speak a thousand words, The gates on both sides are completely open, and there are 3 sets of French doors in back that have zero coverage(blinds neither) we arrived Wednesday and called Jessica to let her know the water heater sounded like fireworks, she said she sent plumber while we were gone and was gonna replace it the following morning. Needless to say it didn't happen. Was promised and it didn't happen nor did I get a follow up. Starting to assume no one ever came out in the first place.
Owner's Response: We had the unpleasant opportunity to host our very first 'interesting guest'. The reviewer demnaded a refund prior to his arrival due to his area 'being declared in a state of emergency'. When we declined to offer a full refund due to missing other opportunities, he was suddenly able to make the trip, regardgless of 'the declared state of emergency'. We knew prior to the reviewer's arrival we would have issues and he would make demands for money again. We were preparded to take the calls, just knowing beforehand what type of 'individual' we are dealing with. And, as expected, upon the reviewers arrival, the incessant calls came in. Issues about a water heater noise, once resolved as we incurred a plumbing bill, where the plumber noted 'nothing wrong'..., the reviewer stated 'it must not have been acting up when the plumber came..".. All this has been recorded via text messages, and email. Before we were even finished addressing the hot water issue from the night before, so, then it was 'his friend heard a noise at 2am.."...next, he called in to state 'he believes' the "security cameras are not working", so, on and do forth, calls all night about one thing or another. Please review the pictures of the property posted. There are no bars, nor have there been any bars on any part of the property, other than the gate which is made of metal, as most gates are.The blinds have been pulled up on the wondows to take better pictures, but you can see the string belonging to the 2" wooden shades hanging. All windows have window treatments. The double french doors in the breakfast and living area do not. They are doors. Homeaways policies are to post all reviews. They do not discern which are factual and do not get involved. However, as the property manager, we have an opportunity to respond and inform potential guests of the entire scope of the situation, not only a one sided opinion shared by a reviewer that feels if demands are not met, regardless of whether they are legitimate or not, they are entitled to post negative reviews to harrass the homeowner or the property manager. If you have any questions regarding this review, please contact our company. Our company welcomes guests to post all reviews (good and bad), as long as they are factual and legitimate and are not done in retaliation or to extort money from our company. We welcome guests to post reviews, as it gives our company to provide a better product and service for future guests.
Helpful votes: 2/3
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