BREATHTAKING mountain-view! Well-equipped home! Gracious hosts that is until there is a PROBLEM. First red flag was when they ONLY accepted cash & refused to give receipt. Second red flag was no contract required before or during our stay. Owners advised they lived 3 hours away & if we had any problems their friend (fishing guide) was staying across the lake & he would be by regularly to check on our well-being. Saturday was GREAT! Sunday we woke up to no running water. We advised their representative immediately who told us he was contacting owners but that they were aware of the faulty "pump issues" & had been trying to locate another pump. Because of reception, we finally were able to contact owners on Wednesday who said he finally located one & would be coming out Thursday to replace it. We went 4 days with no running water. We were grateful to their representative for bringing us fresh drinking water & ice! We tried to talk to owners about compensation & they said they couldn't prevent the faulty pump & that pumps do break. PLEASE BE WARNED: Any/All running water in the house comes directly from a two foot pipe extending into the lake. Your usable fresh water is given to you in unsealed 5 gallon jugs. I inquired about where the water in the jugs comes from and was advised it was out of a well from their other home. For 9 days we boiled water to wash/rinse dishes & to bathe. Four of those days we had to dip buckets into the lake because of no running water in the home. We had to dip water out of the lake to flush the toilet. We LOVED the ducks visiting, but they left feces around the home & we were terrified of getting ill if we used the water without boiling it first. We expressed our concerns to the owners. The day we were to leave, they handed me a contract & asked me to sign only after we complained of our circumstances. They refused to return deposit unless we signed contract. After 3 weeks & no complaints from them, part of my deposit was returned. The other was kept for a cleaning fee and damage we supposedly did to their dock. We vehemently deny these allegations! We abided by the rules & made sure home was clean when we left. And, there is no cleaning fee mentioned in the advertisement. As I indicated earlier, they are gracious hosts UNTIL there is a PROBLEM. We paid a lot of money to live as we did during the hurricanes in Florida in 2004. I have contacted North Carolina Department of Health, IRS, and Better Business Bureau.
Owner's Response: As owners of a home that is even considered a vacation rental we go beyond measure to assure those that visit our site have a safe and pleasant experience. Our site is most unique in the fact that it floats and is stabilized at an area in the lake where the depth of water is approximately 135 feet. This is not a home connected to city amenities yet it has all the comforts of home. These comforts certainly have their individual characteristics consistent with a "self contained" unit.
Great care is taken to have provisions in place for situations if and when they could arrive. Each time a guest arrives, this time was certainly no different, they are provided with the name and number of a local representative who if not immediately available certainly will be shortly. This representative also does routine visits to answer questions or attend to any need if they were to arise. The phone numbers for both my wife and I are given to each group. On this occasion I programmed the contact numbers into their phone before leaving the home site. In other words all effort is given to provide availability for service if the need arises.
On Sunday our representative did come by on his routine check on the guests. Yes, he was asked to check the water. He did and found it to be reacting typically with the delay that is part of the workings of the pump type, siphoning action, and the fact that unlike in a typical household the pressure is not constantly on the lines but is built on demand. He did his explanation and left with everyone seemingly happy. Wednesday evening we received two calls stating there was a possible problem. One call was from the guest and the other from our representative where they had confronted him on his visit. He at that time made full provisions for their need of ice and water to last the balance of their day and well into the next which would be Thursday. Thursday morning at 8:00 a.m. I was waiting for the pump supplier to open. I purchased an new pump, made the journey to the site, and installed the new pump even though I found nothing wrong with the function of the one already in place. I remained in the area for the rest of their stay just in case there was a further issue.
One last comment , fact and observation about the matter. Our other reviews speak for themselves. Of all that have visited our most unique home this is the first time we have gone to our site to find it damaged and trashed by the guest.
Helpful votes: 4/4
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