Disappointing
Submitted: May 2, 2013
Stayed: April 2013
On arrival & just by chance we found the keys to the villa under 2 bricks at the door. We had a key code for the lock box but this was broken. We later found out by e mail from Alex that the key box had broken that morning & he had been trying to contact us. (We were travelling from Scotsdale so we did not get the e mail until we were in the villa.
The villa it's self was fine but the outside are had piles of dog mess & the patio table & chairs were dirty. The neighbours dog was barking & jumping at the fence each time we went outside. We informed Alex & he immediately came round to clean up the mess & also replace 2 light bulb in one of the bedrooms. He was polite & understanding towards are concerns, apologised & assured us the neighbour kept their dog in during the day. He mentioned some reimbursement but this has not materialised.
The barking from the neighbours dog continued so we decided to leave after the second night (we had booked for 3 nights). As villa owners ourselves, we left the villa clean & tidy, all used bedding/towels folded by the washing machine & the outside clean
We e mailed Alex to let him know of our decision & informed him that we would leave the key where we had found it, under the 2 bricks at the door.
As mentioned, the villa was fine, the outside was not nice but the dog next door was the final straw for us. We had travelled a long way from the UK for this holiday & we certainly did not expect nor want to have this experience.
Because of the outside and our experience we have marked the villa as 3 average.
We have not had any e mails from Alex since our departure.
3 disappointed retired holidaymakers, Larry, Mary, Sid, Jenny, John & Shirley
Recommended for:
Pet-friendly
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