6/10 (普通)
Rose M.、Littleton USA
2023年5月17日
良かった点 : 清潔度、ロケーション
気になった点 : 掲載情報の正確さ
This is the last time we stay at a Westin and possibly using VRBO
I am going to give you all the information that we have. On November 5, we made a reservation with one of your homeowners. We booked an Oceanfront, North Villas, Studio with a Whirlpool tub and a Private Lanai at the Westin Kaanapali Ocean Resort Villas. At that time we made the deposit required to reserve the unit. On November 5 we received a confirmation from VRBO that our unit was reserved. On January 25, we made our final deposit for our reservation which was booked from April 30/May 14. On January 25, VRBO sent a confirmation that our last deposit was received. When we arrived at the Westin on the 30th of April we were given an Oceanview studio room in the South Towers, no whirlpool tub and no private lanai. We did contact the homeowner through VRBO and he said that he thought an "oceanview room was better than an island view" and didn't address the fact that we didn't have the whirlpool tub or the private lanai. To say we feel like this is a bait and switch would be putting it mildly. I can't tell you how disappointed we both were. We feel if you can't offer a property as you described it, don't you think you owe the person booking your property the chance to say no by telling them the truth at the time of booking? Give them the opportunity to make the choice if they want a different room than described. Booking six months out, I know even VRBO had other places we could rent that would have suited what we were looking to book. We were not given that opp.
Rose M.
2023 年 4 月に 14 泊滞在