The house shows fantastically online. It's in a great location and the size of the house is perfect for a family - we are a family of 5. We spent 2 nights / 3 days in this house during a trip down the coast of california for 12 days.
Unfortunately, the house was not what we expected. Upon entering the house, there was an unpleasant odor throughout - the kind of scent that was trying to cover something up. The garage smelled like there was a dead animal (or something else). The refrigerator, had leftover food crumbs in it. Sinks and drains were covered in hair and/or food. Counter tops were dirty. Laundry was left in the washer and dryers. Why we were charged a cleaning fee was absurd.
Our youngest child has severe allergies to food and pets as well as asthma. While advertised that there were no pets, there were leashes and other pet items in the house (ie. cat hair on couches, etc. When calling the owner about this, they explained that the cat was only housed outside). Thankfully, we brought medicine for our son. Unfortunately we had to use it.
While on our 12 day travel, we stayed in rental accommodations on the entire trip. While we had grand expectations for Santa Barbara, this house was the worst we stayed in - for all the reasons listed above. The only upside was that the smell and the condition of the house forced us to explore the area in greater detail than we expected. I guess that was the only upside.
We've rented a lot of houses for our vacations. If we could have received a refund and found another accommodation when in SB for our trip we would have. Unfortunately, that was not an option.
Oh and by the way, when we stripped the beds upon leaving the house to help with its cleaning, the stains on the mattresses were kind of disgusting.
Bottom line, this house could have been fantastic. Unfortunately, it was disgusting.
Owner's Response: In response to the comments, days prior to there arrival a family member passed away in a tragic accident. Even though, the house was very clean maybe not perfect for their standards. There was nothing said about anything being out of place or odors through out there stay.
In our house we use plug in air fresheners. We are sorry that the fragrance did not work for them. Finding hair in the sink and crumbs in the refrigerator. I disagree with that. We keep our house very clean. You might have found a few cat hairs in the back family room.
Our site says no pets allowed. I don't think we need to advertise that we have a pet. Yes, we do have a outdoor cat. If renters have any concerns they would communicate this before arrival.
In regards to wanting a refund. I never was approached about any of his issues. We never felt that the family was not enjoying there stay. This family was only here for two nights.
Read our other comments and see our pictures, judge for yourself.
This is our family home and we take pride keeping it up for renters to enjoy there vacation in Santa Barbara.
Helpful votes: 1/1
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