1
Very disappointed
I wish I could write a different review, numerous problems, contacted the person in charge and emailed the owner got a few things fixed, but still other ignored.
On arrival theses things needed attention
Smoke alarm in stairway not functioning, open, no battery
At least 7 light bulbs out, including the stairs to the basement
Linen, no wash clothes, inadequate number of towels ( poor quality of those there and some stained), 1 hand towel in the kitchen. comforter in main floor bedroom stained, decorative pillow coming apart at seems, bed pillow were old and in poor condition. They did bring us wash clothes, very thin and rough.
Ceiling fan in main floor bedroom, could not turn the fan off (was on high) as the chain was pulled off.
1 1/2 rolls of toilet tissue for 3 bathrooms. 3 rolls were brought to us, along with 2 tablets for the dishwasher. We were there for 8 days.
Kitchen Water facet leaks at base, there were no trash bags for the kitchen trash container. Had to take out the trash from previous renters on our arrival. Trash container outside was missing it's wheels, had to drag it to the road side.
Dresser in main bedroom has broken drawers and closet had shelf with linens just thrown up on it.
Deceptive advertising: 50" TV in Basement, no cable connection, pool table too close to walls to be able to play. Living room small TV on a old table, could see the Water Park, but walking route was not "a short walk away". Lots of dust and spider webs on lights, decorations and animal hair on carpet.
I could list more things, but I think this gives a good idea of what type of rental property this was. No I would not recommend it to anyone.
The owner did send a reply to my email to him, the caretaker did see to getting a few of the items taken care of, but I feel the smoke detector is in violation of fire code, and other problems ignored
Massanutten is a beautiful place to visit, it's sad to rent a place that takes away from the pleasure of being there.
Owner's Response: The cleaning company did not have them on their list and that is why all the issues came up
The TV downstairs always had cable -- they could not figure out the remote
We all try very hard to please renters in our small home as can be seen in all the positive reviews -- and will continue to improve the services -I will continue to monitor the cleaning crew for any issues in the future
Helpful votes: 0/3
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