Submitted: October 22, 2012
Stayed: October 2012
Overall our stay was Good, but we were expecting Excellent.
We rented 3 two bedroom units in Tower 2. Upon check-in, one of the units was still filthy and had not been cleaned, the front desk informed me that they don't know if the rooms are cleaned or not and check-in after 3pm regardless. That blew me away. Housekeeping did come and clean the room after we complained. l found it very frustrating to not be able to go directly to the front desk if we had problems. Donna was great when I emailed to complain, and sorted these things out.
Resort, rooms and views are amazing. Very spacious. 3 huge bathrooms with tvs in two of them. Very quiet (couldn't hear anyone else around).
The front desk was not helpful. No maps given out, no details on where we could go for pools etc. at the MGM, this was our first trip to Vegas with 17 people and some information would have been helpful. However, all other staff at the resort were friendly and helpful.
In-Suite Dining was awesome! Very quick and great food!
The Pool area at the towers was immaculate. Very clean, very friendly staff and waitresses.
Housekeeping was good but not excellent, which I expect when paying the money we paid. Things like, light bulbs burnt out, hairs in the shower and tub, ice buckets not being switched out, coffee left in makers and coffee not being replenished for following morning, were disappointing.
A little far from the strip, especially if you have young kids. Loved that it was non-gaming and non-smoking.
I would recommend this resort, but the property not to sure, to a friend or relative.
Tourists without a Car,
Families with Young Children,
People with Disabilities,
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