Our family stayed at the Cougar Den for four days over the Thanksgiving holiday.
We were pleasantly surprised to find the kitchen well equipped to handle our turkey dinner prep/meal. The outdoor fireplace was also very nice.
We'd guessed that no one had stayed in quite some time due to the cob webs around and very musty smell of the house. We purchased some scented candles upon arrival and took care of the smell.
We were disappointed with a few things. One, the steam shower in the upstairs master didn't work and the water in the steam shower never got hot enough for a comfortable shower. (The main floor shower was great and the water was hot.)
Secondly, one of the things that drew us to this house was the large amount of activities for the kids to keep them occupied. Upon arrival, we set up the ping pong table, only to find that there weren't any ping pong paddles or balls. We spoke with the property manager who told us he would look into it with the owner and let us know. He never got back to us, which was very disappointing to all and when I called him the next evening to follow-up he acted like it was no big deal and just said, "No, there aren't any." Needless to say, we weren't very happy.
Third, there is limited comfortable seating in the den area. There is a loveseat and one oversize chair-no sofa. There are dining room chairs, but they aren't comfortable for relaxing, watching movies, etc.
I think this was a good choice for the value and overall size, however I think the property manager was very poor and that the house could have been a little cleaner overall. The two beds downstairs on the lowest level were filthy underneath. I also feel that you should not be advertising activities as being included with the house unless they are indeed there for use.
We will definitely be returning to Angel Fire, NM for vacations in the future. It's a beautiful place!
Owner's Response: Yes, the kitchen is fully operational and has all that you might need! For your safety and protection, all dry condiments are provided in individually wrapped packets and stored in sealed glass containers. The house is spectacular and offers much for all to enjoy. We continue to improve our property for our guests and always strive to maintain an outstanding property, competitive price, and easy reservation process.
For the heating of hot water at the house for showers. Please note that the house has a new tankless hot water system and water must run for approx. 3-4 minutes to pass over the coils for proper heating.
We supply all equipment needed for use of all games. Paddles and ping pong balls are in garage on shelf next to the table. Tubes and snow discs hang or are on shelves in the garage. To be on the safe side, we did remove ping pong from our online activities list....just in case things do get moved in the future.
Seating in the den is limited for larger groups, please check out the photos and video to see complete set up.
Housekeeping continues to improve their efforts to limit the dust, cobwebs, and odor. During the current winter months, we will have the house closed and heaters on. We will continue to air it out prior to the arrival of our guests, but it will need to be continued throughout the stay if it is noticeable after the arrival date.
We appreciate the business and constructive feedback from all of our customers.
Helpful votes: 2/3
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