Would not recommend this property
Submitted: August 31, 2011
Stayed: July 2011
Our family vacationed here for one week in July. The location overlooking the lake provided for beautiful views, unfortunately that was the only positive thing we saw in the property.We did not find our accomodations acceptable for the following reasons: The downstairs was musty and smelled of mold. Our children slept there the first night, and were very ill the next day. The property manager did come when called, and said she could smell the mold as well, and brought a charcoal room freshner over for us to use, however we did not use the lower floor for the remainder of our week as we were concerned for the health of our kids. The large TV did not work - this was fixed on the fourth day of our stay. Basic maintenance was lacking - dirty BBQ tools in the BBQ, burnt out lights bulbs in the house. The property manager did bring a lamp for use in the loft where bulbs were burnt out - as she did not have a ladder so could not change the bulbs? This property advertises as being handicap accessible, however the lift for those unable to manage the stairs within the cabin was not operational - this resulted in visitors that we had during our stay unable to access the bottom level of the home, as well as the ground level patio area. The grounds were poorly maintained - BBQ patio was overgrown with weeds, flowers in the flower beds were dead. The roadway between the home and the dock is really a very busy highway - important to note especially for renters who have small children - we were concerned for the safety of our teenagers as the crossing is right after a curve in the highway. Would definitely not recommend this location for families with young children. We received our security deposit promptly, and the owner did send an extra $100 for the inconveniences we incurred, however
we would not recommend this property.
Owner's Response: We were absolutely alarmed to have received this review. We have had hundreds of guests stay at our home and have had volumes of positive compliments sent to us along with guests who return to our home for another vacation. In the years that we have been renting, this is our first negative review. Our tenants’ comfort, happiness, and satisfaction are our priority.
We investigated the very hidden source of the musty smell that occurred that week, and it turned out to be standing moisture from the AC unit that we were not aware had been leaking (which we immediately fixed). We certainly regret that the tenant’s children were sick during their stay; however, the sickness was never confirmed to be related to our house in any way. In fact, without delay, we paid to have a complete mold check of our home. Results from this mold check show that there are absolutely no mold problems (present or potential). If necessary, we are happy to send this mold-check summary to any prospective tenants.
Unfortunately, at the time of this tenant’s stay, the satellite box for our downstairs DirectTV malfunctioned. A new box had to be ordered and the tenant’s stay was over before the new box arrived. During this time, there was access to another television with full service.
We have always been very forthcoming about where our home is in relation to the lake and the dock. On our vacation rental website page, we have always had pictures with written descriptions explaining that, like most homes in the area, there are stairs to the lake/our dock and that a two-lane road separates the bottom of the stairs from the dock.
Our manager was completely unaware of the tenant’s dissatisfaction with the state of the barbeque tools. Our handicap lift for our stairs does work and was fully operational at the time. A call to our onsite manager to let her know about the barbeque and for instructions on how to use the lift would have quickly remedied these issues.
Our home is beautifully maintained and managed. The pictures and the video you see on this website are exactly what our home looks like. Our very friendly and accommodating on-site manager takes pride in presenting a sparkling-clean, beautiful home to all our guests. She always lets our guests know that she is just a phone call away for any concerns or questions.
Helpful votes: 3/3
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