Awesome House for a big Venue, Service could improve
Submitted: December 29, 2012
Stayed: December 2012
I booked this 9 room house 8 months in advance of my 30th b-day. I had done tons of research and this was the best option for hosting an event and having 22-29 people all stay in the same house...comfortably.
In a short statement: The house is Awesome, the service and friendliness could definitely improve. If you want to judge for yourself, I'll give you some facts about our experience, things that were important to me, may not be as big of a deal for others.
The house is amazing, very unique in decor and although its a little rough around the edges (like some rooms don't have working heaters and the fan turns on the same time as the main lights, etc..) BUT its got an awesome dining/hang out room with a fantastic vintage Bar. Well equipped kitchen and 2 fridges. Not only did this house work great as a venue for my Old West Saloon themed party, but it is also a great option for family reunions, etc. Each room having its own full bathroom and all the rooms being upstairs keeps everyone's stuff stowed away and the downstairs area becomes a clutter free hang out zone.
My issues with the stay: Marci, the owner is very busy with other things and doesn't really have the time to address all the little questions that come about with booking a reservation...she does get back to you and will answer them, but you always ge the sense that she is annoyed and has more important things to be doing. I was paying for the entire rental myself and when I'm spending a couple grand on something, I'm going to have questions and be a little high maintenance.
The caregiver that lives on-site was supposed to let us into the house late night and when we arrived those arrangements had not been made, she was also supposed to take the trash out each day, but that did not happen either. On the day of check-out, we had arranged for a 2pm check-out, but the caregiver came out angry at 11 and it appeared as though the information had not been communicated to her.
The caregiver was great in that she did not disturb us and put up with our loudness, but she could have been a lot more welcoming and friendly.
Like I said before, LOVE the house and would prob. turn this into an annual family reunion location, but not jumping to make those arrangements considering the annoyed energy the people give off.
Recommended for:
Age 55+,
Pet-friendly,
Girls Getaway,
Tourists without a Car,
Families with Teenagers,
Families with Young Children
Owner's Response: Wow interesting people with review. I admit I was busy because I took on a volunteer project that prevented me from being 100% available unable to reply to each and every questions or phone call within 10 minutes. It's over now and things are back to normal. Thank you for making us better. I do try and we do care. Marci
Helpful votes: 4/4
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