Not as it appears
Submitted: April 1, 2013
Stayed: March 2013
We must have very different expectations from the other reviewers. This unit is NOT designer furnished. Everything in it is straight off the shelves of Bed Bath and Beyond and Ikea. The sofa is literally a foam pad covered in microfiber. It is furniture you would find in a nice college apartment.
We arrived to find light bulbs out, broken patio chairs, no pool towels, and a poorly stocked kitchen. After settling in for a couple of days, I called the owner with my concerns. She sent a handyman the next day to replace bulbs. And he brought me FOUR glad bags for garbage. For a 9 day stay?! Why not leave the box?! When told about the lack of pool towels I was told I could " use the bath towels." I then received an email saying she had shipped some pool towels and they would arrive the day we left.
The kitchen is stocked at a bare minimum. No foil, no dish towels, old knives, tired spatulas, no plastic pool cups. One of the dining chairs is ripped with the piping hanging. I walked the handyman through each area of concern, so this will not come as a surprise to the owner.
I would not stay here again. My advice if you want to stay at legacy villas is to find a unit on the perimeter of the property- not on the inside. This unit has no privacy as it faces inward into a courtyard.
Also, the photos of this villa are deceiving. Since it is an interior, downstairs unit it is very dark. We also endured very noisy upstairs occupants. The small children running and slamming doors was awful.
The property as a whole feels like an Embassy Suites type property. This is not an upscale resort setting.
Owner's Response: I first learned of the guest's concerns 5 days into the stay. I immediately asked the manager to replenish the supplies requested, also sent in the handyman to replace the light bulbs.
Upon my recent visit, I have found two of my patio chairs missing, some broken ones not of the same pattern and not belonging to me were left there instead. I have thrown them out, and bought new ones.
I have also found our outdoor dinnerware dwindling, it may be caused by people forgetting to bring them back. New ones were purchased, in the next few months some other items and furniture in the house will also be replaced.
I do take the guest's comments to heart, just wish it had come even sooner so more could be remedied. I have spoken to my manager that more attention should be paid to details that would affect the comfort and enjoyment of our guests. Guest satisfaction will remain my top priority.
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