Submitted: November 2, 2010
Stayed: October 2010
The house was great. Great location, easy to get to, well maintained, clean...everything you could ask for a comfortable stay. However, I was dissapointed that we had numerous "chores" that we had to complete before we left even though the rental cost included a cleaning fee.
I was fine taking out the garbage. I understand the reason that needs to be done immediately upon vacating the house. However, we also had to run the dishwasher and put the dishes away, collect all the dirty towels and put them in the laundry room, take all the bedding off of the beds and put that in the laundry room. The agreement we signed only mentioned the garbage but there was a hand written note in the house about doing all the other things. We had an early morning flight so we had to get up early to get all this work done. What was the purpose of paying a cleaning fee?
Owner's Response: Generally speaking, there is a big difference in the type of person choosing to stay in a vacation rental home by owner and the person choosing to stay in a hotel. Yes, vacation rental homes by owners tend to be considerably less expensive per person than a hotel room, but cost is not usually the main reason to select a vacation rental home by owner. The main difference is a person choosing to stay in a vacation rental home by owner wants to feel they have found a “home away from home.” Renters of vacation rental homes enjoy the extra gathering spaces to share with friends and family, the ability to cook their own dinners and the freedom of easy accessibility to their “borrowed” homes.
I am the property manager for the owner of the home you are going to rent. Our home owners have spent a large amount of time, money and effort in providing all the comforts for each guest. Many home owners furnish their rental homes with family antiques and heirlooms. Owners consider renters their special guests. In return for being welcomed as a special guest in each rental home by the owner, guests are expected to be just that…….a guest. Imagine how you would feel if someone visited with you for a week or weekend and they did not treat your home with respect. Owners of vacation rentals expect their renters to offer the same courtesy. Respectful guests put dishes in the dishwasher, towels and linens in the tub or shower and leave the home in an orderly manner.
If you consider the clean-up requests of the owners to be an imposition, then our homeowners suggest that you might be more comfortable in a hotel room. Savannah has many beautiful hotels in the Historic District.
At the end of the day, we want you to have a great time. We want you to come back to see us year after year, but please always remember in a vacation home by owner, you are a guest of the owner.
While you are with us, please let us know if I can do anything to make your stay better.
Helpful votes: 24/30
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