Boxers Under the BED (not ours!)
Stayed here 2 years ago and had such a wonderful time that we came back! NOT so this time, not sure if there is a different owner, different management or what BUT we arrived 24 hours after a snow ended to find the driveway was never plowed. When I called the phone number provided I was told that "the guy is out of town" and "someone will be there in the morning to plow"! My 80 year old mother had to walk up the drive with her cane-REALLY. And we had to lug all of our food and bags up the same driveway that night! The neighbors at the bottom were kind enough to let us leave our cars down there till the next morning when someone came and plowed. The net on the ping pong table doesn't stay up anymore, we tried to fix it....so we could play....My daughter found someone's dirty boxers under her bed. I found a dirty wash cloth in the night table next to my bed (ick). We went and bought fire-starter for the fireplace (which was supposed to already be there-we left it for the next group coming in!) The hot tub was filthy, the water was gray, literally. There was a huge blood stain on one of the "clean" bath towels........... On the morning of our departure the cleaning crew arrived 30 minutes before check out time and stood outside the house waiting for us to leave! How awful! Never had such an unwelcome feeling! Obviously they don't care if people come back or not. We won't be back and I won't recommend this place to anyone.
Owner's Response: Moondance Vacation Rentals appreciates and takes seriously all customer feedback. Measures have been taken and continue to be monitored to eliminate these types of issues.
In response to this review, the driveway snow plowing was not done because it was less than 1 inch of snow accumulation. In our correspondence with guests, we are very clear that the directions specifically state the driveway is steep and should be in front wheel or four wheel drive vehicles to be sure to get to the cabin.
We are also very clear in the directions and website that firewood is not supplied but can be ordered and delivered as an additional service. There is nowhere that states we supply "fire starter" logs or fluid.
Our cleaning crew showed up at 11:30 am and the guests where still there when check out is at 11:00 am. This guest wrote in an email to us that they thought check out was at 12:00 pm. No big deal, but our cleaning crew had a turnover that day and need all the time they can get to prepare for the next guests. Although not common, we provide phone numbers to call for any cleanliness issue that comes up so that these can be taken care of immediately by our cleaning crew.
We have many repeat customers for all of our cabins, especially Big Sky Cabin. This cabin is a favorite by a lot of our big groups and for guests that like the high end amenities that Big Sky offers so close to the shops and restaurants in Nashville, Indiana.
-Moondance Vacation Rentals
Helpful votes: 4/4
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