Great house, difficult owner
My wife, 2 young kids and I had a great week at this Island Pond house. The house has 3 bedrooms and a nice open living / dining room set-up. We especially liked the large wrap around deck, as did my sister and elderly mother when they visited mid-week. It’s a short walk (about 10 minutes) to a small, private and sandy beach that is perfect for young children. The house is on the local circumference road around Island Pond and the road has low traffic volume that makes the area quiet and relaxing. It’s a great cycling location.
We experienced two downsides with the house. First, the mattresses in the upper bedroom and one lower bedroom were very soft and uncomfortable. Second was the response from the Owner over our security deposit upon returning home from the vacation. Our 6 year old accidentally broke a glass vase in the living room. The Owner retained 25% of our security deposit, which we considered excessive over a simple accident. When we questioned it, she became very angry, accused us of having “many more people than allowed during our lease” (we had six total, the house listing reads “sleeps eight”), and then told us that the house was in terrible condition when we left. We spent several hours ensuring we left the house extremely neat and clean.
We highly recommend Island Pond and the Northeast Kingdom for a family vacation. We do not recommend renting from this Owner.
Owner's Response: This was the first and only time anything in our home was broken or missing and we felt it necessary to keep part of the security deposit. I researched the replacement cost for the vase, and let the tenants know, including tax and shipping it came to more than the $50 I kept for the damages. I also sent a copy of our correspondence to HomeAway support and their response confirmed my actions were justified. I regret any misunderstanding with past tenants and am sincerely confident this was just a one time occurrence. You can see from the review what a great spot Island Pond is as well as my centrally located home. If you've never been to Island Pond it is certainly worth a visit.
Helpful votes: 4/5
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