Very Dissapointed I must say !
Submitted: September 9, 2012
Stayed: August 2012
Me, my wife and two other couples decided to travel to Pto Rico to have fun, enjoying the city, the people, food, beaches, etc...however since the first day we arrived to the airport, the problems started, nobody was there at the airport to guide us,we had to meet in a near place (basically on the street ) with a lady who guide us to the apartment ,the apartment was not ready at all, they not even had the keys for the apartment, apartment was completely dirty,no toilette tissue in the bathrooms, all the linen were stained, does includes towels and bed sheets,no WIFI at all, cellular signal is very bad,one of the fans not working, owner had to fix it while we wait, one thing that got us very mad and disappointed was the fact that all the air conditioner units had a TIMER,, terrible thing,because it limited us to use the air conditioner only for the time it was set up,once is done, we had to start over turning on again, TV on master bed room and Living room are set up to watch the same tv channels people is watching at the time,we found the neighbors downstairs had the same type of apartment in better condition that ours for $800 per week.
the only thing we like was the beach access,beach was very quiet ( good for us ), we did not like the town, the other thing it was ok it was the proximity to the airport ( just 20-30 minutes ).other than that was fine, we rented a car and drove all over the city to meet new places, like el morro, el yunke, ponce, fajardo, luquillo, sanjuan, old sanjuan, Coamo, Culebras,Flamengo beach, Tamarindo beach ( snorkeling )...we want to recomend a very nice affordable restaurant called MI CASITA, in Isla Verde, San juan , excellent food , exquisite, delicious, good service, plenty of menu to choose from.
another final thing to highlight it was the people around, our feeling was that people in the north of the city was not too friendly,was not easygoing,customer service was not good at all, but people that lives in the south of the city was nice, friendly, charming,easygoing.
in general, we had a lot of fun while meeting new places but unfortunatelly we regret to say that we don't recommend to stay in the apartment we stayed at, at least until the owner can make some changes to improve the experience and comfort....GOOD LUCK FELLAS.
Tenemos que empezar diciendo que nuestra experiencia en Pto rico no fue del todo buena,puesto que no habia nadie esperando por nosotros en el aeropuerto para guiarnos
Alvaro A, wife and friends...
Owner's Response: Dear Alvaro, When you arrived to Malibu Beach my property manager got confused and showed you another property you assured this was the one you reserved, my property manager claimed you to please check the contract that you personally signed. The contract specifies the reserved property, and it wasn't the correct property.
Alvaro I am very disappointed on you and your friends at the false comment and claim,,, it says a lot about your personality!! In the past all of my elite customers had no complains they had a great on the beach at property and the surroundings. As we agreed when you arrived to the car rental you were supposed to give a call to my property manager and you never did and that was the reason she wasn't ready.
The property it is always inspected before customer arrival, the property was neatly clean. Things break as they do in hotels and you own house and the problem was fixed. Yes you could find cheaper properties on the area, but with not with all the luxury and amenities and extras that I include on the price. This luxurious villa is designed for complete privacy; it has unique furniture, lighting, and decor for every room and living room.
My best wishes,
Helpful votes: 4/4
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