Not able to even get my entire review on this site!! Bware of musty basement
Submitted: June 29, 2012
Stayed: June 2012
We started or vacation by arriving and being directed to the lodge to check in. Once at the lodge we were told that we needed to contact the owner as they did not deal with check in for rentals. They contacted her for us and everything was straightened out, but we wasted about 35 minutes getting this taken care of. We had sent an email the Friday before we left to see what we needed to do and never got a response. While we were on the phone with the owner (one of many calls), she had said she had emailed us everything we needed; she didn't.
We found our way to the home, which was easy as was getting around the entire Eagle Rock Resort. Once we got into the house, we encountered our next problem. The house was a disgusting mess!!! I am not over exaggerating. We refused to even bring anything into the house because it was so dirty, stuff all over the floors, the counter tops were grimy and there were dirty dishes in the sink. I will not even get into the leftovers in the fridge. We actually had to start a load of wash because there were dirty towels lying around the house, one which seemed to have something like blood on it. The sad part is that we had asked to check in early this day and were told that someone else was in the house the night before, so we would need to check in at 4 so the house would be clean. We got there at 3:30 and this was the condition of the house. We rearranged our plans for the day and still arrived to this mess. After another call to the owner (not our last) we were told "you might need to rough it tonight because I might not be able to get someone to clean" After my wife's insistence we were told "go out " and someone will be there by 6:00 to clean, just leave the door open. So now we had 3 plus hours to do something. We went around the resort, which again was first class and then had to go out to dinner because we could not use the house.
Upon our arrival back to the house around 7:30, we came back to find the house cleaner, but none of the beds made. I will get back to this. We unloaded all of our stuff, and finished about 8:30 and wanted to settle in for the night. Back to the unmade beds. After our next call to the owner (you guessed it, not our last) we found out about a "linen fee". Now I have rented from vrbo before and I have rented other condos and homes before, and I have never encountered a "linen fee" where there is an extra charge to use the linens of the house. I have run out of space!!
Owner's Response: I would like to respond simply to this review. I do acknowledge that there was a housekeeping issue which was out of my control and in response I advised the guests to give me approximately 30 minutes to get it straightened out and in the meantime to go out and enjoy the facilities. By 6pm there was a housekeeping crew at the home to clean up from the previous renters. That meant within 2 hours, on a Sunday afternoon, the problem was resolved. Regarding the linens, the guests were offered a linen option which they declined. This fee is for the use and cleaning of linens and towels which is a standard procedure in a house rental. I too have rented properties over the years and have always had to either supply my own or pay a fee. In retaliation, these same guests left the home as they had found it, a mess, which is quite remarkable considering that I waived the cleaning fee for them as they assured me they would leave the home rent ready. Very unfortunate situation for all involved.
Helpful votes: 1/4
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