Submitted: January 4, 2013
Stayed: December 2012
Our stay in this condo was fairly good. It is well stocked and has pretty much everything you would need. We appreciated the supplies they provide such as shampoo, conditioner, laundry soap, etc. Having Wifi and A/C was nice. Its location was central to the excursions we had planned, which is why we chose this condo. The condition of the condo was fair. It was fairly clean, but seemed kind of worn and in need of some attention, compared to other VRBO properties we have stayed in, i.e., walls had several cracks in them and were dirty and scuffed. That seemed like the norm in Fajardo, however. The walls could use a coat of paint and the tile grout could use a good cleaning. It did not appear that the sheets had been laundered, though, so we had to do laundry upon our arrival. The beds did not have a complete sheet set on them either, only a fitted sheet and a thin comforter, no top sheet, and shams on the twin bed pillows, not pillow cases. We, too, had issues with regulating the water temperature in the master shower (as mentioned in another review). Felt like Goldilocks, too hot or too cold, but rarely just right. The security of the complex was good, having to enter through a secured gate, although one night upon returning from dinner, about 10:30, there was no one in the guardhouse to let us in. We kept pressing the buzzer, knocked on the guardhouse windows, then started honking to see if we could rouse someone. We called the condo owner’s cell phone but got no response. After about 20 minutes, a guard showed up (driving up in a car) and seemed extremely annoyed that we wanted in. There needs to be some sort of “backup plan” in place if that were to happen again. We spent most of our time out of the condo on excursions including the bioluminescent bay kayaking tour, mini boat snorkeling tour, 2 days on Culebra (highly recommended), a day in San Juan, El Yunque rain forest, Loquillo beach and kioskos, which, again, is why we chose to stay in Fajardo, but honestly, it is not the prettiest area of Puerto Rico. If the condo would undergo a few improvements, we could say it’s an excellent place to stay; as is, it’s adequate. It was an adventure!
Families with Teenagers,
People with Disabilities
Owner's Response: Dear Fab Four: It is the only three-star rating that we had received—thank you for raising the bar of standards. I contacted my cleaning service maid and she told me that she washed the beddings every time including your stay of Dec 18-25. We repair our walls and clean our tile grout regularly—I guess that we can increase the frequency. I am sorry that you found missing bed pillow cover—this should not had happened. I thought a thin comforter fits tropical climate perfectly—well you may prefer to sleep in really cold room. You were right that several of our renters did not like the water heating system that was installed by the constructor and we are in the process of replacing it. I felt sorry that you were irritated by the long-waiting time (20 minutes) once at the entrance gate so that you had to press the buzzer, knock on the guardhouse windows, and honk your car—I was not sure if you had our correct phone number because I did not have the record that you called us. I sincerely wish you a Happy 2013! --XZs
Helpful votes: 2/3
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