A book of lies.
I am staying in this house right now. It is advertised as sleeping 12 but, there are only beds for 6. The owner sent an email to me and told me there were two lower bedrooms that would both have a queen bed plus a single. The queen beds are nice but, the other beds are trash. One is a pull out from a chair. It isn't even wide enough to be able to roll over. the mattress is a full 2 inches thick. I build houses for the poor and buy colochones that are 6 inches thick and only pay $20 for them so, the thing she calls a bed has a mattress worth about $10. I called to ask for help and her response was - you should call somebody else - Come on Debbie, you are the owner! You get the rent and you should respond to the problems.
Owner's Response: Unfortunately, we are very sorry that you feel this way. You are entitled to your opinion and we do respect that. Having invested a great deal of time and effort on a daily basis, we are very fortunate that your opinion is not shared by others that have stayed at our property. Having a property manager that makes himself available 24/7 to our guests, that lives within a 10 minute drive from our property, solely focused on our guests comfort and well being, lends us an added advantage for making our guests vacation extremely comfortable and enjoyable. Just read our current reviews that are mostly 5 stars. One of our services includes the use of a local cell phone to be able to call our property manager for any reason, day or night. Upon arrival, our property manager goes over the entire property including but not limited to making sure the guests are introduced to every aspect of the furnishings, surroundings, and comforts available within the property. You did not show up until the second day and had not had the tour that he provides. Guests that request availability for 12 people in a 3 bedroom unit are told and understand that the accommodations are at it's capacity and that we will do everything possible to address their needs and they are made aware that there are beds for 8 and the other 4 people will be sleeping on 2 queen size air mattresses. It is then their choice to rent or not rent. We appreciate your opinion in mattresses, and would like you to know that you are the ONLY one that has expressed this opinion in the many previous rentals we have been fortunate to have. Your comment concerning my availability is unwarranted. I immediately called you back when you told me of your concerns of bedding. I had asked you if you had contacted my property manager, did not say "call somebody else"(with the cell phone that we provide you at no cost), which you informed me that you did not call him but chose to call us instead. Knowing that our property manager is within 10 minutes of the property and we live in the U.S., I told you I would contact him myself, which I did and was told that the information you provided me concerning bedding was incorrect. You also made claim that there were no towels, pillows, extra sheets and blankets to make the extra beds up with, which was also untrue. About 40% of our guests are repeat customers that do not share your opinion.
We hope that your next trip to Roatan will be met with your expectations
Helpful votes: 1/1
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