Condo Needs to be Cleaned and Repaired
Having never been to Branson before Point Royale is in a great location and very nice. This condo on the other hand, not so much. Immediately upon entering we notice the living room patio door has a bar across the bottom of it to serve as a lock. So the lock did not work and the door does not sit correctly so sliding it open and closed is impossible, more like dragging it. The blinds on both patio doors (living room and master) are falling apart and need to be replaced (not just re-taped across the top). While the condo is comfortably furnished, things are just worn out. The sofa has a tear on it, the patio furniture is falling apart, the carpet, especially in the heavy traffic areas is HORRIBLE. They are so dirty that if you walk around barefoot the bottom of your feet will be black from the dirt on the carpet. That is just gross. Plus the cleaning crew needs to do a better job of cleaning, there were crumbs all over the floor when we arrived as if they didn't move the chairs or bar stools prior to vacuuming. Problems with the condo continued into the kitchen, the fridge was not cold, we were concerned about all the food we bought spoiling so my husband looked it over and vacuumed the dust out of the bottom vent and by the time we left it was working much better. Appliance problems didn't stop with the fridge though, all the appliances need to be replaced. The dishwasher is useless, the stove is not much better with one of the burners actually tilted up making cooking on it very difficult. Then there were the ants in the kitchen all over our food. Not to be outdone by the ants, there were flies everywhere. Previous renters must have spilled grease on the patio because there would be 10-20 flies out there all the time. We didn't sit out there once. The flies then get into the condo as you struggle to close the broken patio door. Not only was the patio filthy, the grill was disgusting, my husband spent an hour cleaning it. And when we left he cleaned it again for the next family. Lastly, Point Royale rents by the night and I think the condo above this condo is one of those. If there are renters above this condo you can hear EVERYTHING. The water running, people walking, talking, crying. It was awful. This condo desperately needs to be repaired (patio doors, blinds, front door lock/key, sofa) maintained (exterminator), cleaned (CARPETS, patio, grill) and just updated (all appliances). Very disappointed, not in Branson but with this condo
Owner's Response: We have had our condo for 9 years. We have had nothing but rave reviews in all of the 9 years. We have a guest book for the people to make comments and they have all said nothing but good things about how clean and well decorated the condo is.
We have had several repeat renters over the years and many referrels from guests that have stayed.
The cleaning crew has been with us for the full 9 years and are very consicientious and dependabe nice people. In fact they go above and beyond in taking care of the condo.
In March the condo was cleaned from top to bootm as we usually do every spring. The carpets have been professionally cleaned twice this year . there has been numerous bookings this spring and summer that are back to back with a heavy traffic flow. I have another carpet cleaning already set up. The condo is sprayed periodically for bugs/ants.
When I received your email I contacted the cleaning crew immediately. They checked the mentioned issues.
There were no ants seen.
The patio door is an oversized heavy door with a lock that works and has a rod across the bottom track as a safety feature.
All the appliances were checked and in working order. In fact I had a licensed electrician check the stove and he cleaned the contacts on the burners recently.
Unfortunately the renters that had just left must have ripped a seam in the sofa -- it has since been repaired.
The vertical blinds are constantly being replaced as some people are not careful and walk thru them without opening them first.
As for the noise in the condo above, it is a rental area during vacation season, although there is an enforced quiet time.
Besides providing a nice clean condo for a reasonable amount per night we also provide laundry/dish soap, showr gel, TP, pater towels, kleenex, clean towels and clean sheets.
In closing I am sorry these prople had a bad experience.
Helpful votes: 2/3
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