Surf and Racquet NOT WHAT WE EXPECTED
The unit has outstanding views and the furniture in dining/living-room and bedrooms is quite nice (see owner's photos) but the unit is POORLY MAINTAINED. Rust is everywhere you look : fans, door handles, electrical outlet screws, fridge, bathroom walls... Most kitchen ustensils need replacing. I didn't have the heart to cook in them so we used the BBQ areas instead. Entrance rugs are worn out. Kitchen and bathroom need work! A lot of work! Wireless internet is not in the unit itself. You can connect to an insecure connection which is actually located in another unit, but it is so slow you will time-out most of the time. OK as a back up connection but cannot be used as a regular work connection/skype etc. We didn't have any cellphone so it made communication very complicated. We arrived during the evening and relied on having internet access. No internet connection worked the first evening we were there and we couldn't find any information on it (there was no information booklet for guests in the unit) so we had to wait the following day to call from a payphone the contact number left by the owner. While he was out of town, he quickly had his local contact bring us a letter with all of the info in it. We appreciated it. My biggest disappointment is that we didn't expect to have such a poorly maintained unit. Every little thing was adding up (internet access, pots and pans, rust, bathrooms...). The resort itself is quite nice. Great pool and fantastic manicured gardens. Everything in the resort is beautifully maintained, but not this unit. I have posted some photos on another website just look for - surf and racquet not what we expected - on a search engine. The photos seen on this website are acurate for the living room and bedrooms. The photos I took give a closer look to how the kitchen and bathrooms are today. Would recommend Surf and Racquet but not this unit. Not sure how other people have been able to write such positive reviews... I give it 2 stars, one for the view (can't beat that view), and another one for the location of the resort (next to great Punaluu Beach Park where snorkeling is awesome and Keauhou shopping center just up the road).
Families with Teenagers,
Families with Young Children
Owner's Response: Unfortunately this is not an accurate review. This client was not from the USA. They didn't bring a cellular phone and didn't call me regarding a few minor maintenance issues. If I had been contacted, these small issues could have been handled immediately. I had the small issues fixed as soon as I learned about them. I have emailed this client and told her I was disappointed with her review especially considering the people before and after her stay were very happy. Also no one has ever complained about having internet issues. This is the first client ever to have an issue with the internet. I feel she put this review on as she wanted some money back but I didn't give any discount as I didn't feel it was warranted. I take pride in my condo and all other guests I have had have been extremely happy!!! I have a lot of repeat business as well. You just can't please everyone!!
Helpful votes: 4/4
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