Misrepresented and Uncomfortable
Submitted: May 6, 2013
Stayed: April 2013
Our entry into Ocean loft was disastrous. The loft was dim because of numerous unreplaced light bulbs. There was no water upstairs. The fan did not work and the air conditioning was not turned on, despite our sincere communication about our arrival time.We were unable to contact the manager because of no WiFi and no cell service.We spent an awful night in the loft and, the next day we stopped at a luxury hotel nearby (who we mistakenly thought were the unit managers) to try to obtain help since there was no Wifi or phone service.
It took more than 13 hours for the loft to cool to a barely acceptable level. I am myself a rental manager of a beachfront unit and even in our part of Florida, which is much milder than Panama, that would be considered to be an unreasonable act. My very powerful (not energy conserving) air conditioning is turned on 24 hours in advance of renters arrival. We rented an apt. in Panama City, Panama the previous 3 days, and identical units had been turned on well in advance of our entry. My first e-mail to the manager (cannot tell whether he is the manager or owner) explained that I was at nearby hotel trying to get help after a sweltering night of burning up.
There are problems and conditions that are only mentioned after full receipt of money. Cell phone reception is one of them. There are others.(there is a dryer that you cannot use).
WiFiwas not working for us and was necessary for my husband's business. I thank th nearby property for allowing us to use theirs.
We burned up the first night, were barely comfortable the second night, could not communicate, use our shower or sink, or to find the loft to be as advertised as a 2 bedroom unit.. My husband believes they are guilty of illegal advertising by even calling the loft a 2 bedroom when in fact it is a one bedroom with a daybed in the living room.This is illegal in the U.S. Also, the pictures make you believe there is an ocean view, whch ours did not have.
Two other things- this unit may sound reasonably priced by U.S. standards, but by Panama standards it is at the tip top of expensive. Condition and service should be excellent. Also, do not think that paying by paypal will protect you from fraud of this kind- they do not cover "intangibles" such as rentals..
It was a horrible experience for us.
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