Conveniently located & well-appointed
Conveniently located & well-appointed
Submitted: March 26, 2013
Stayed: March 2013
Santa Fe, while perhaps a bit gentrified, is a great city in which to stay because it is just a short drive to so many other scenic and interesting Northern NM attractions (You must try a meal at Antonio's in Taos!) The casita was exactly as pictured and provided for nearly every need. It was clean enough for me (which is a high-bar,) except for one issue that was a big bubble-burster....For whatever reason, it did not meet my, or any, standard of a non-smoking unit. In fact, the residual cigarette-smoke odor was enough to sting my eyes. There was a HEPA air filter provided and a high window to leave open during the day. My daughter, who has asthma, was recovering from a cold, and this was not at all helpful. The parking indicated for our use was occupied by another vehicle that never went anywhere during our stay. We had to angle-in and pull out of a tight alternate space suggested by a not-too-friendly neighbor whose spot I had taken, thinking hers was the red car and that maybe the spots were interchangeable. The air mattress, while it held air, has seen much better days. There was no level of inflation which made it comfortable, so the one night it was in use we just used it as a flat mat for blankets. Then there was the other neighbor who thought it was too noisy for me to do a couple of loads of laundry in a quiet front-load machine. He or she stopped my laundry mid-cycle, leaving an angry note about how these machines back up to his/her bedroom. How was I to know?! I am not, by nature, an inconsiderate person. I did not have an opportunity to meet the owner. We spoke about my concerns on the phone. None of this would make me rule-out another stay. All-in-all, it was a 3.8 out of 5.0--pretty good, but with a few problems.
Recommended for:
Tourists without a Car,
Sightseeing
Owner's Response: Thank you for taking the time to submit a review regarding your recent visit with us. We take all guest issues seriously and do our very best to resolve them. When this guest complained of the smell of smoke, I offered to come by to see what could be done to correct it. The guest would not allow it, saying her children were sleeping. Both myself and our housekeeper did not smell smoke in the casita one hour prior to our guest’s arrival and did not smell smoke immediately after their departure, thus we could never confirm whether or not the smell of smoke was indeed there during this guests stay and we’ve never received a smoke complaint before or since. The casita is non-smoking.
As far as the laundry issue, every night I received phone calls from the other guests, stating that laundry was being done continuously from early evening up until two a.m. and then it would start again at six a.m. For the comfort of all guests in our casita, laundry hours are clearly posted and these were constantly ignored.
Once again, we appreciate the time taken to submit a review!
Helpful votes: 2/2
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