This is the first time, my wife or had rented from VRBO; so it’s hard to compare with what you might typically find at a property. Also, I happen to think you get what you pay for; and your expectations have to be tempered, somewhat, based on cost. This was our second time to the Finger Lakes, and we were very excited about the idea of getting a Lake House. I thought this property was going to be a real find; because until this year, it had all 5-star reviews, and was very reasonably priced. First, the good: the place is cozy and clean, and I felt like it had good amenities. Again, I don’t know what’s typical; but Wi-Fi (which we had absolutely no issue connecting to, or staying connected to, by the way) and Satellite TV were welcome. It’s on the water, of course…was well-stocked with everything we needed for the stay, and the owner has gone to the trouble of labeling everything, and providing lots of information on local shopping, attractions, etc. But now the bad: and it really starts and ends with the sleeping arrangements in this unit. As noted before: the mattress in the one, “real” bedroom is terrible. The owner acknowledged as much, from an earlier review, and vowed to replace it in August; but as of our visit, it hadn’t seemed to be done. After 2 nights, we couldn’t take it anymore, and tried to take refuge elsewhere. The pull-out sofa leaves a lot to be desired; and while we ended up on what the owner calls the “sleeper porch”, I don’t know that everyone would be entirely comfortable with that option (we had cool weather, but as someone else noted, I wouldn’t want to have to sleep out there in the dead of summer). Also, the owner is now aware of a leaky roof. We had rain our first and last day. First day was moderate, and we noticed a few drips from the ceiling in the Living Room; last day was heavy and steady, and so was the leak. I should also mention, the train did run frequently during our visit. It didn’t bother us much; but it seemed to run at least twice a day, and sometimes pretty late. Again, until this year, this property had garnered nothing but 5-star reviews. This year: (2) 3-star and now our 4. I think that should tell the owner it’s time for a little work. I think that with just a little attention to the repeatedly mentioned issues; this place would be a very nice option again. I’m not sure how well it would work for families with kids (though my wife didn’t see it that way); but it could be perfect as a romantic, couple’s getaway.
Owner's Response: In answer to your review: The bed was replaced in the bedroom in July, with a new Serta pillow top mattress and box springs. I am surprised to hear of your distress. I was able to use it one time myself. I like softness and put an extra foam topper on it to make it extra soft. I slept very comfortably on it. It may be different with two people. This is the 3rd.mattress in the last 4 years for that bedroom. I had complaints before it was too soft , then too hard. I thought this being a medium firm with pillow top would make everyone happy. Maybe it was too soft for you in which case you could have taken off the extra topper I would really like some feed back from you on this.
As for the leak in the living room, i was very shocked when i arrived at the cottage. as you know i called you on your cell phone to get more details from the note you left. After we hung up I went up in the attic to check the roof for water, which was completely dry and then peered over to the roof peak wall, where the stone chimney is attached and noticed the wall was wet. On further investigation I discovered the ivy that's growing on the outside of the stone chimney had forced its way in causing a path for the water to flow inside , then follow the main beam to the center of the living room where the drip occured . I am very glad to have found and repaired the problem before serious damage could occur. It was a very dry summer and fall but the week you came we had some torrential rains. The only other time anyone else mentioned a leak was last year, a couple said they had a few drops in the living room during a rain. I looked and could find no place i thought a 10 year old roof would leak , but coated the valleys anyway. The cottage is rented 90% of the time, i only know of problems when people let me know of them. Sorry this happened on you stay.
Helpful votes: 6/6
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