Submitted: September 24, 2012
Stayed: August 2012
We did have a nice time during our week in Isle of Palms, but unfortunately, this rental could use some TLC and it put a bit of a damper on our experience. I know it was posted in the listing that the ice machine does not work - well, it is high time to replace the entire fridge! So, in addition to the broken ice maker, there were cracks and rust stains on the doors, the air vent at the base is broken, and one of the drawers in the fridge is completely broken off the rail, just hangs there and isn't functional. The big lounge chair on front porch is cracked. There was a pull in one of the rugs. There was a hole in the back of one of the bedroom doors. The railing on the front steps is rotted and peeling. I had sent an email to the owner about these issues when we first arrived, mainly as I didn't want to be blamed for any of it, and there was no acknowledgement. Later in the week, we thought there was a problem with the air conditioning unit, so I emailed again and that time we did receive an acknowledgement but after I had emailed another time stating that the air seemed to be working again. The landscaping around the house is terrible, so much is overgrown. Mosquitos were terrible too. It was just a bunch of little things that we found irritating, especially for what we paid for the rental. All that being said, the proximity of this rental to the beach was great and having access to a community pool and being pet-friendly was a plus for our family. Sorry to leave such a negative review... but if the owner could put a little bit of time, money and love into this house, it could be an excellent rental.
Owner's Response: We take pride in all of our beach houses and we do everything possible to make sure your vacation is relaxing and comfortable. We ask all our tenants to look over the house upon arrival and notify us of any issues. This tenant did the right thing. She notified us of several issues and we made note of the items that needed to be repaired or replaced. The refrigerator replacement drawers were on backorder and all the other issues were new to us. Maintenance fixed and/or replaced these items the day these tenants vacated. We try not to intrude during your vacation unless it is an emergency or if there is something you want fixed immediatley. The yard is scheduled to have weekly maintenance. When this tenant notifed us we hired a new landscaper that keeps the yard up to our standards. Charleston County sprays regularly for insects but we have no control over the mosquitos. We make continuous improvements so that this cottage is a wonderful, relaxing and serene vacation house for any family.
Helpful votes: 2/2
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