Upper West Side Vacation Rental apartment

Owner's Response: We speak fluently french, english and spanish. The fragrance in the apartment are air purifiers with a fragrance and can easily be unplugged. We have a phone to be reached at all times since we clearly need to book other guests. From our first e-mail we clearly give you the option to share the apartment or have it by yourself and not to share. Our policies are fair and simple but should be read to avoid misunderstandings. Unfortunately some rare irresponsible guests do not read the policies.
Don't allow the opinion of an irresponsible and unhappy individual who took advantage of a great apartment at an incredible price suade you for enjoying the same savings and comfort.

Our policies clearly states to call when arriving in Manhattan so I can meet the guests downstairs to let them in the apartment and not to ring the apartment bell late at night as it will disturb the Neighbors but the guest didn't call when he arrived in Manhattan. Then he made me wait for him until 3:30 am (!) in the morning instead of the 11:30pm check-in he asked for. Then he obnoxiously rang the bell about 10 times disturbing my neighbors. When I met him in front of the building downstairs, I asked him if he had read the policies and e-mails I sent him. He responded that he and his pregnant wife were tired and that they needed to sleep and that he could not discuss policies with me. When we arrived in the apartment I asked him to keep the noise down because of the other guests, a couple and their 2 year old baby that were booked for 5 days. He complained that he didn't know that this was a share. I again asked him again if he read my e-mails since I clearly sent a booking confirmation stating that it was a share. The other guests that arrived 2 days before clearly understood that this was a share and were very happy with all. Because of the misunderstanding, I offered to reimburse him his deposit if he was unhappy and was willing to let him and his wife spend the night for free and check-out in the morning. He wanted to stay the 3 days as booked and I agreed to it. He didn't bring any towels which is also stated in my policy but I felt sorry for his wife and offered him an extra towel at no charge. They actually stayed the whole time without any complaints and left smiling. Don't allow some unhappy individual who was given the option to get a refund and find better accommodation suade you for enjoying the same savings and comfort he chose to enjoy.