Beautiful condo however...
Submitted: August 27, 2012
Stayed: August 2012
802 is a very beautiful condo. It was very comfortable and had more than enough room to accommodate our family. However when we arrived the queen bedroom had no mattress cover or comforter on the bed and there was a huge brown stain on the mattress the picture frames on the walls were all crooked and there was cereal in the corner. Not really what you want to see upon arrival. There were a few other minor issues such as mold in the master shower as well as broken blinds and ants through out the condo. We did not let this ruin our trip but expected more. The way they have parking set up was inconvenient seeing as parking for 802 is on level one and the elevator that is closest to the room doesn't go to level one. It made unloading and loading a big challenge especially because trolleys seemed to never be available. Dew tour clean up was going on during our stay which is obviously unpreventable however our amazing views of the beach and water and access to the beach were gone. We had to walk several blocks to access the beach which is not easy with young children a pregnant women and someone who is disabled. We still enjoyed our vacation but had a lot of inconveniences.
Owner's Response: We constantly receive feedback through our Realtor that our guests (and other real estate agents) love our condo, even if few guests bother to post anything on the HomeAway site.
We are very distressed that the condo was not in top notch condition upon our guests arrival. It is our understanding that all Realtors inform renters that if they are not satisfied with the condition of the unit upon their arrival, they should immediately contact the Realtor. We also leave our personal contact information (both phone and email) in the condo so that our renters could also inform us personally if there is a problem.
This is the first we are hearing of these complaints. We will forward them to our Realtor and inquire if they were contacted. Our unit was rented for 11 straight weeks without a break prior to this guest's arrival, and, in that entire time, we were contacted by our Realtor once, who reported that our steam iron and broom had disappeared, and they would replace it.
As our guest indicated, we have no control over the Town of Ocean City's scheduling of events or where they place things. All we can do is apologize for any inconvenience experienced.
Having an infestation of ants on the 8th floor is a new one, which will be investigated immediately, as will the bathroom mold and broken blinds.
There is an elevator access on Level 1 in the garage which goes to the 8th floor, and another (closer) elevator that goes from the main lobby to the 8th floor. There are probably three or four times as many luggage carts at the Belmont as you would find in even the better hotels/motels.
We are truly sorry our guests did not fully enjoy their stay, and will personally contact them when these complaints are investigated.
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