SNAKES AND HORRIBLE TIME AT CASA YALULA!
Submitted: January 5, 2012
Stayed: December 2011
We rented the House for 12/24-01/03/12. We were extremely happy to be back in Nicaragua, we have rented houses in San Juan del Sur and Pochomil and Have stayed in Hotels in Granada. This time since it was the holidays we decided to rent the only large enough house for us available during the time. The first day since GPS (management Co.) was closed they had Marvin(caretaker) meet us at the property at 3:30 pm to give us the keys. Once we settle my two little one (2yrs and 4yrs of age) were asking to go in the pool, so we got ready and I got in with them, my back was turn to the back wall and facing the kitchen where the pool has a little step to sit and where my kids were getting accustomed to the cold temperature of the pool, when my sister in law tells me to move carefully because there was a SNAKE in the water coming at us!!! My sister-in-law urgently took my two year old and my 4 year old was taken out by my husband after hearing our scream of terror!! Needless to say since I was in deeper water which is after the first step and being 5'3 and the water reaching my nose and the terror of seeing the Snake I started to make my way out just to see the snake had change direction now toward me!!! Thankfully my husband had enough time to help me out and prevent me from getting bitten! My husband and our driver were able to see the snake and identify it as a coral snake (poisonous) that went into one of the filters! Marvin came on the with the pool guy to supposedly flush out the snake from the hiding place. He stated that he was going to request a fumigation for snakes to GPS. Every day we will check our beds and surrounding since fumigation never came. A couple of days later coming from one of our many whole day trips, we left both strollers on the wall next to bathroom where my husband coming out of the bathroom with my 2 yr old son spotted another Coral snake, this time my husband and driver were able to kill the snake. Once again called Marvin and showed him the snake, but GPS did nothing! The horror to think that the snake was so close to bite one of my little ones! On 12/30 and 31 the water went out at 6 am and didn't come back till 8 pm! Per Gps we should have not used the toilets to prevent this ordeal! We had a $250.00 electricity credit. We made sure we turned off all AC's and lights when we were out (often since sight seeing) and when not in use to get a $508.00 base on a 30 day wattage charge! Stay away from this HOUSE!
Families with Young Children
Owner's Response: Response from Janice Gallagher, Owner/Manager of Granada Property Services:
In response to your review of Casa Yalula, I would like to make a few points. First, the two tiny snakes were not large enough to bite anyone and they were false corals which are not poisonous. We did apologize and we did have someone remove the snake from the pool. We repeatedly asked when we could get into the house and have snake repellent put down and never received any response. Please keep in mind that you are renting a home that is completely open to the elements and that no one can keep nature completely at bay.
In regards to the water situation, this is something completely out of our control. I am sorry you had to experience this as did our other 37 properties. However, being in a third world country, things such as this should be expected.
As we explained to you, the electricity in Nicaragua is extremely expensive. We charged you the official rate per kilowatt given to us by the electric company. The meter was read upon your arrival and departure and you were charged only for the kilowatt hours consumed during your stay. We also told you once we received the bill, we would revise it if necessary.
GPS responded to all your requests in a very timely manner and my entire staff was at your disposal. I am sorry you did not enjoy your stay at Casa Yalula as it is one of our premier properties and the favorite among many of our clients.
Helpful votes: 1/2
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