Not as advertised
We stayed here with another family and chose it because of the number of beds and how nice it looked in the pictures. Unfortunately, it was much different in person. The condo is not oceanfront. There is a building directly between it and the ocean. There is no direct beach access either - must walk through a parking lot, around the other building, then to the beach access. The pool is not right at the condo - we were given access to the one at the high-rise Fountainhead next door (through a parking lot and up stairs which was not convenient with a small child). A note about the pool - it went from deep (4.5ft) to deeper (9ft), with 3/4 of it being over 5ft. People packed into the 1/4 of the pool where they could touch the bottom - really poor design.
The unit looks bright and clean in the pictures but it was NOT. I'm not a germophobe, but this place gave me the heebie-geebies. The cabinets in the kitchen, the light switches and the doors throughout were crusted with dirty fingerprints. The stove and backsplash had dried-on food splatters. The bathrooms had body hair and dirt on the floors and in the showers. We spent much of the first night cleaning, which is NOT what anyone wants to do on VACATION. Ironically, the bed pillows and mattresses were encased in plastic which didn’t make us feel any less germy, just made us sweat like crazy at night. We were told that we had to clean the condo ourselves or pay a cleaning fee. We refused to clean an entire season’s worth of crud or risk losing our security deposit, so we paid the fee (looking back, we should have fought that but we were frustrated).
The condo is supposed to accommodate 12 people but there wasn’t enough seating in the living room or dining room for all 9 of us to watch TV or eat together. There was also only one key for the unit. There was a lockbox on the door that we were to leave the key for each other but it jammed up several times and it was really inconvenient.
I would not recommend this unit to anyone until the description is written more accurately and the whole thing is thoroughly cleaned and disinfected.
Owner's Response: Unfortunately this review is extremely untruthful at best and is made by an individual who did not rent the unit but was a guest of the party who booked the unit. She was disgruntled prior to arriving at the condo as the condominium did not have an elevator, which was known by the booking party prior to booking. Public tax records will support that the condominium is classified oceanfront and the Homeaway listing description lists the unit as indirect oceanfront (as it faces south) however has unobstructed views of the beach/ocean from the deck of the unit and living room (as pictured in the Homeaway pictures). The pool is a community pool for the Fountainhead condominium complexes which includes this unit and is as stated on Homeaway Listing. The pool has a nice sundeck and overlooks the beach and is a popular amenity with easy access despite the review. The condominium also has two private access ways to beach. The reviewer apparently chose to take the public access to the beach as that is what she has described. Rental guests are given the option to clean unit at end of rental or order housekeeping to do so. Many guests prefer to clean themselves to avoid the housekeeping charge, which some rental properties make a mandatory fee. This particular rental party opted to clean themselves but decided to order housekeeping the night before check-out. The condition of the condo unit as reviewer describes, is how it was left upon her check-out.
This unit was completely painted and brand new carpet was installed. The condo has been professionally decorated and shows beautifully and receives many repeat renters with emails from families who were thoroughly happy with this condo. The unit is inspected each week for cleanliness before each rental and is disinfected and rental ready. During the week this reviewer was in unit, Mgr. spoke to the renter that booked the unit on 3 different occasions regarding how to operate plasma TV, beachchair rentals and trash days. Not once was there a complaint, whatsoever, about the condition of the condo. Also important to know that the booking party was not aware of this reviewer's review and has stated to me in an email that the unit was clean. It is unfortunate that Homeaway allows such a platform for people such as this and does not have a system for properly investigating false claims before posting them. Property manager will provide excellent references & testimonials from past rentals as this is a popular rental unit.
Did you find this review helpful?