A little tired
Submitted: January 22, 2013
Stayed: January 2013
We enjoyed our visit to the Ohana House but felt the house was a little tired and worn down. On the positive side, the house is very close to Volcano National Park and it is very easy to travel to Volcano Village where the thai food is spectacular! It was also pretty easy to find the Ohana house. The directions were very good, as was the other area info the owners sent us. We appreciated that. On the downside, there was a musty smell as soon as we opened the door. The dishes must have been washed but not dried before being put away, as the bowls and pots had pools of water in them. The sheets on 2 of the beds obviously had not been changed, as there were long hairs on them. The furniture in the main room looks lovely in the photo but it is worn and tired looking in person. Overall, it was an average experience.
Owner's Response: I'm sorry that you were not thrilled with your stay at the Ohana House. We've been renting the house for five years and truly this is the first less-than-glowing review we've received and we take that quite seriously. Since we live on the mainland, we rely on our guests' comments to guide us in the management of the property. Thank you for letting us know where we can improve.
If there has been one area that our guests consistently rave about it's the cleanliness of the home, so your issue of the "obviously unchanged beds" is a surprise. I will talk to our housekeeper and see if she perhaps used a substitute that day to get the house ready for your visit. Of course unmade beds are unacceptable!
As you can imagine, all houses in the rainforest have to deal with moisture, and we take extra steps to ensure that the house is comfortable, dry and completely free of mold. I will also make sure that our de-humidifier is on and doing its job before guests arrive.
This is the first comment we've received that the furniture is looking worn. Thanks you for alerting us. We continuously invest in the home to make it one of the best vacation rentals in Volcano, and it would seem that new furniture will be next on our list! In the past year we've purchased a new water tank, on-demand water heater, and new gas heater/fireplace to make our guests more comfortable.
Thank you again for the input. Mahalo.
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