Submitted: March 29, 2011
Stayed: March 2011
This condo is very nice and roomy but coldwell banker had lied to us about the indoor pool being open. So I had to argue to get pool passes for another hotel. Coldwell agent is not a nice person considering she tried to get my family kicked out of the condo because she thought we were spring breakers. Then she told me she was going to have security come and check on my family. Pretty much she was trying to catch me in a lie because I caught her lying to me.
Families with Teenagers,
Families with Young Children
Owner's Response: The owner/agent was unaware that the pool was closed at the time the reservation was made. Unfortunately, this can happen as the condo association do the maintanence in the off season. At the time the reservation was made, the owner/agent confirmed through the management office that the pool was scheduled to be open. Once made aware of the situation, the owner/agent contacted the building management office and was told by the security guard that the party had checked in at the building and they had told the guard they were there for spring break. He also stated that the pool would be closed during the guests stay. He clarified that the guests were of college age. Having verfied the information given, owner/agent contacted guests and requested that they disclose who would be occupying the unit with their ages and once submitted, owner/agent approved the occupants and provided pool passes to another building close by. There was no further issue or contact with guests.
Helpful votes: 5/6
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