Great setting but the house needs maintenance
Review Submitted: February 22, 2010
Date of Stay: February 2010
The setting is incredible. The views of the ocean are wonderful but the house is in need of some attention. While we were there we had problems with the refrigerator not cooling, the internet, the electrical, the clothes dryer, and the umbrella which provides the only needed shade at the pool area disintegrated.
It was quite hot and the only a/c is in the two bedrooms. We were surprised that there were no ceiling fans so when there was no breeze it was pretty uncomfortable.
They have intermittent internet service but the wireless router was locked away up in an office at the far end of the house so the only service that we got was in the master bedroom. Not great if you're travelling with two couples.
Basics that were supposed to be included like bathroom soap were missing. The kitchen was nearly empty, don't expect things like coffee, sugar, or anything upon your arrival. There were some basic spices and a botlle of water provided.
The towels were old, mismatched and stained. The sheets for some strange reason were flannel in this hot climate. The beds and sofas however were very comfortable.
On the owner's website it said that cleaning was included twice weekly. Before we arrived the owner suggested that we pay for additional cleaning which we did. After we paid we saw that it was supposed to be included and asked the seller about it. She said that it was an error, but she did not refund the money. We paid for two cleanings The cleaner only stayed two hours the first day until we mentioned it and then the cleaner came back to finish.
The power for one part of the house which included the only TV and one bathroom went out while we were there and was out for 5 days until someone figured out where the breaker was.
I realize it sounds like we didn't like The Edge but I'm just trying to be honest. The house is nice but the attention to detail is not really there. I think that the owners could do a better job at maintaining the property and accommodating their guests. If these types of things aren't important to you I'd say that the setting and location are perfect.
We saw monkeys and toucans at the house which was wonderful. The sunsets were perfect. Jennifer who was staying in the guest house watching the property was fantastic! She was kind, knowledgeable about the area, things to do, restaurants, etc.
Recommended for:
Adventure Seekers,
Sightseeing
Owner's Response: I am glad these visitors enjoyed the great location of The Edge, enjoyed spectacular sunsets, were generally comfortable and saw great wildlife.
There are occasional problems with electric, internet and various other things we take for granted in the states. It is unfourtunate these guests had to experience more than one during their stay. However, it is part of the charm and challenge of living in the jungle! It is the real deal here, not the Marriot.
We have had an exceptionally hot year, usally ocean breezes keep the Great Room cool at 150 feet above sea level. All bedroom are air-conditioned.
Just a note, extra maid service is upon request, we do not own flannel sheets, and consumable kitchen supplies are not advertized or supplied unless requested.
We stirve to keep everything up to date, we have had nothing but glowing reviews. There is always room for improvement and here at The Edge we will continue to make sure you have the most wonderful experience possible.
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Helpful votes: 3/4
