Property is beautiful, ad is false & misleading
Review Submitted: August 23, 2009
Date of Stay: July 2009
This is a beautiful property on a beautiful site, but when we stayed we found NO DVD player, NO TUB in the 2nd bathroom, NO 2ND DOUBLE BED in the guest bedroom, although there was an uncomfortable pullout sofa in the living room, NO seating for 12, only seating for 7 for dining, we could never cool the condo below 71 degrees, we had to BEG realtor for clean towels, there was NO Laundry Detergent provided, only 1 roll of paper towels and only four rolls of toilet paper were provided for our 8 day stay. If you are a party larger than six, you better clarify that with the rental agent from the very beginning or look for a different property and agent, as you may be subjected to a headcount. We found our agent did not pay attention to detail when preparing the invoice, when giving instructions to housekeeping regarding our checkout date or when making arrangements for refunding our security deposit thru PayPal.
Owner's Response: Thank you for your review. We have had many positive reviews with this property and YES you are correct that the property and the unit are beautiful. We work very hard to inform our guests that this unit is equipped for 6 overnight guests. We encourage guests to ask us questions regarding there stay and any special requests or unusual situations they many have during their stay. We appologize to Ms. Sandy for any mis-understanding and will overemphasize with future guests that this unit is equipped for 6 overnight guests as stated in our advertisement. Let us know if we can make your dream vacation come true at Bella!!!!
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Helpful votes: 2/5