Great layout and location, very disappointing otherwise
OK, let's start with the positives:
The house is beautifully laid out, especially for a large group, which we were. Nine of us were quite comfortable and the layout was quite accommodating. The location is also excellent, sitting above the West Village with a great view.
Unfortunately, our stay was impacted by a host of challenges, including:
The patio was a mess when we arrived and had clearly not been cleaned in quite some time.
The BBQ was out of propane (two empty tanks).
Unable to BBQ, we moved inside to the oven, which also did not work.
Upon getting propane, we discovered that the BBQ did not work properly, though we eventually got it fixed.
As for the condition of the house, the carpet was visibly worn and simply torn up in several spots, the cranks on a couple of windows didn't work properly (we had to close one reaching over the balcony with a broom), and there were old popcorn kernels between the cushions of the couch (trust me, we did NOT go turning over cushions, these were found in the course of simply sitting on the couch).
Throughout these trials the management staff was friendly enough but in the end pretty disappointing as well.
Owner's Response: I was disappointed and surprised to see this review of our home. I will try to address the comments .
Cleaning - The house gets thoroughly cleaned between every stay. We have a checklist that the cleaning company use to make sure items are cleaned. It was disappointing that the patio had not been cleaned properly and that there was not any propane. I do believe new propane tanks were delivered right after the guest noted that they were empty, but I agree this is not acceptable. The patio and propane usually get checked between stays and I am disappointed that this didn't happened. I have spoken to the cleaners to ensure that this gets reviewed between stays.. I've also asked to them to check between the couch cushions. I think a clean house is very important.
The Carpet - The carpet was getting worn when these guests stayed. The house has been completely re-carpeted since this review was written. It looks great.
The oven - It was very unfortunate that the oven was not working while these guests were staying. We have never had a problem with the oven as it is a lovely top end Dacor oven.. We tried to resolve the issue while this guest was staying. It was unfortunate and I am sorry it disrupted their stay. We did compensate them for the inconvenience and the issue with the oven was resolved and has not reoccurred.
The house is a lovely house. The layout is amazing for small and big parties and the view is excellent. We have taken these comments and will work hard to avoid these issues going forward. We have had many families have amazing times in our home and even had a wedding last summer. It is a lovely place that holds many happy memories for many people.
Helpful votes: 1/3
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