Response to Narnia review
Review Submitted: January 23, 2011
Date of Stay: January 2011
First of all~ ALL reviews are very much appreciated, and most certainly welcome from all of our guests when staying at one of our "Comfy Cabins." We do our best to ensure all of our properties are comfortable, clean inviting, and most importantly a place our guests will want to return too. That being said, Merry Cabin is one of our most heavily visited cabin's, by both new, and returning guests. Albeit, Narnia's experience is a bit exaggerated, there is some truth to some of the situations mentioned. It was not me, Jeanie, she spoke to all of those times, but Denise my business partner who did everything she could to ensure Narnia's complaints were dealt with efficiently and effectively. I did speak to this particular guest 1 time, and contacted the tub maintenance person myself as well, who was out there first thing the next morning. The hot tub WAS working. The tub was dumped prior to Narnia's arrival, as is protocol if the maintenance team deem it necessary for the benefit of our incoming guests. They did alert the guests that the tub was in heating mode due to the dump, and would be at temp by the next day. A free wine tour was offered to the guests, not a bottle of wine. They were told to let LVPS know if they wanted to use it and to just give him a call. LVPS never did hear from them. The tub not reaching temp was due to the guests continually checking the tub, and when doing so inadvertantly putting the lid down a bit too hard on the control panel, which kept putting the tub into sleep mode. Merry Cabin is a rustic and very charming cabin, which can and will get dust/bugs in it, you are in the mountains.Our cleaning subcontractors do the best job they can in ensuring us our cabins are clean, inviting, and up to our guests standards when they arrive. Comfy Cabins sends out surveys after each guest's visit, and we take that information very seriously. We heed all suggestions, criticisims and positive comments/feedback as crucial to the success of our business from all aspects, and most importantly building that return guest clientele. We are proud of that endeavor, and have been accommodating many return guests year after year. We are truly sorry that Narnia had such a bad experience at the cabin, and apologize to her for any misunderstandings, but with that being said, we do feel confident that all parties involved did our best in trying to make it better for her and are saddened that she did not feel we met that for her.
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Helpful votes: 4/7