Spaceous and nice lanai BUT
Submitted: March 28, 2013
Stayed: March 2013
The owners of this place are absentee. Very absentee from England. From their VRBO description and their own website they are very proud of this place. They are depending on a local management company to keep their VILLA acceptable for a rental.
Upon entering the smell of bleach was to reassure that it had been cleaned. There is a sign posted in the kitchen that the place hadn't been cleaned to GOVERNMENT standards. Whatever, that means. There were wet, used dish towels under the sink that hadn't been dealt with. I used the small bathroom 1st. The toilets all had paper "sanitized" strips across the seat. That toilet had NOT been cleaned and the hand towel properly placed had a LONG BLACK hair attached. Gave me an uneasy feeling so I collected all the towels and rewashed and checked the other toilets.Felt the towels had been fluffed in the dryer and not washed. More long black hair on the 2nd suite bathroom floor. Nice to have washer and dryer.
The second day the smoke detector was beeping with a "low battery" alert. Was driving us crazy and the vaulted ceilings made it difficult to reach. I called the "management" company as we were instructed upon needing assistance. Received a voice mail. NO CALL was ever returned at the home or my cell. My husband finally used a broom, stood on living room chair to reset.
We enjoyed the pool and were lucky enough to have good weather to use after our days of bicycling. Nice afternoon sun to have a swim and spa. Enjoyed sitting in the lanai with no fear of bugs. The owner may want to address a lanai ceiling screen that is pulled away from the metal. It can be seen from the spa. Possibly superficial vacuuming had been done but between furniture were candy wrappers, crumbs etc. The silk plants placed around to "warm" the VILLA were dusty so we moved them out of the eating areas.
We had "hoped" we could get in early but the cleaning was still being done when we got there. Their website had warned us no entrance before 4. She walked out at 3:55 pm. Upon leaving she "shook" the door mat right on the step. Why not in the grass?
We felt we got a good value for the space, location and pool. Very reasonably priced.
Owner's Response: We are pleased that you found our villa to be spacious and reasonably priced and that you enjoyed the comfort of the lanai & pool. We are however disappointed that you have expressed some reservations that, had they been raised with us or the management company at the time, would have been swiftly resolved for you. The information booklet in our villa states that: "The villa has been cleaned and prepared for your arrival, however in the unlikely event that you find something amiss then please report it to the office within 24 hours so that we may rectify it.". As other reviews have shown, we have previously received very positive feedback about our local management company and the quality of our home.
Helpful votes: 1/3
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