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1/5 Terrible
Cindy R.
Oct 7, 2021
Very Disappointed!
Six out of the last seven years I have stayed at a Hidden Harbor property and have never had a complaint, until now.
When your are unable to check-in till 4PM so the property can be cleaned, you expect it to be cleaned, especially when we live in a world of Covid. Well if you think the property was clean, then you better find a new cleaning company and most certainly request a full refund because this property was NOT clean. When you first walked in, you were hit with a chemical smell that required doors and windows to be opened. The floors were dirty, the vents had layers of dust and hair hanging from them, there was caramel popcorn under the bed, the toilet in the master had a black ring in it, the floor and baseboards were filthy, the area rugs were sandy and in need of cleaning and the closet had so much junk in it, including old smelly bedding, that I wouldn't hang my clothes in it.
I can not believe anyone would consider the queen size bed comfortable!! The mattress was so old and so hard that we drove all the way to Berlin so we could buy a mattress topper from Bed Bath & Beyond. (unfortunately it didn't help) The bed skirt was ripped up, the blanket smelled and the pillows were ridiculous - who in their right mind would use them?
If you thought the mattress was old and uncomfortable, you haven't seen or felt anything till you sat on the sofa and love seat. I can't imagine anyone would volunteer to sleep on the pull out!! Disgusting is the only word I can think of to describe it.
Don't think about using the shower in the 2nd bath as you'll have water up to your calves before you finish.
I will say the view is beautiful; how unfortunate you're provided with 4 dirty cheap plastic chairs with cracks in them.
As far as the washer and dryer is concerned, I've seen better in laundromats!
Lastly, we were not provided with access to the pool;
fortunately someone let us in on the days we used it.
In my opinion, the owner should be ashamed of their property, especially charging the same amount as comparable (size/view) units that are far superior to this unit.
Cindy R.
Stayed 7 nights in Sep 2021